OAKLEY VAULT

Reviews

• LI

  lucky irish82

  Sep 4, 2026
  5.0
  Had a great experience at the store today. I spent some time browsing the store and I was asked if I need help. The sales person, who I later found out to be the manager Chele, was very patient and kind. She made sure I was comfortable with my decision and even suggested lanyard/leash that would work with the glasses I chose (First one would not have worked). She is a rockstar! Thanks again
• NB

  Naomi Baizabal

  Aug 30, 2026
  1.0
  There seemed to be only one worker, and honestly she was pretty rude. She seemed to be on a personal phone call the entire time, which I didn’t mind until when we approached her to pay, she took a minute to even acknowledge us. And when she finally did, I had a few questions about a product. I don’t know if she was in a hurry to get back to her call or what, but I did not like the way I was being spoken to after I was just trying to ask questions before I bought the product. I would’ve completely walked out without buying anything, but unfortunately my husband wanted something.
• RG

  Ron Greenwald

  Jul 22, 2026
  5.0
  Store Clerk Chris was Very helpful and Kind will shop here again!!
• ZA

  Zabaih Akbari

  Jun 29, 2026
  5.0
  If I could give more than 5 stars, I absolutely would. I made the drive to the Oakley Vault at Arundel Mills specifically because I wanted expert help with my Radar EVs, and this team exceeded every expectation. Notori was phenomenal from the moment I walked in. She was incredibly kind, patient, and genuinely invested in helping me. She took the time to educate me on the differences between Radar EV models, helped me properly size my replacement lenses, and answered every question I had with confidence and detail. She never made me feel rushed and shared a ton of useful information that I couldn’t have found anywhere else. She’s a perfect example of what outstanding customer service looks like. Chris was equally great to work with. He was approachable, understanding, and took the time to explain the differences between Prizm and Prizm Polarized lenses while making sure I understood exactly what I was buying. It’s obvious he cares about customers having the right product, not just making a sale. I also want to recognize Chele, the store manager. We got off on the wrong foot initially, but she completely turned that around. She was incredibly patient, listened to every concern I had, and worked with me every step of the way. Even while training Marco, she managed to handle everything effortlessly without ever making me feel like I was taking up too much of her time. That level of professionalism says a lot about her leadership. Marco was also friendly and attentive, and it’s clear he’s learning from a great team. This visit reminded me why I’ve always respected the Oakley brand. It’s one thing to make great products, but it’s another to have a team that genuinely cares about educating customers and making sure they leave happy. I’ll gladly make the 40-minute drive again just to shop at this location. Thank you, Notori, Chris, Chele, and Marco for an outstanding experience.
• EG

  Eric G

  Jun 21, 2026
  5.0
  Absolutely fantastic experience! I recently purchased a pair of Oakleys, and the customer service was outstanding from start to finish. Notori was incredibly helpful, knowledgeable, and made the whole process easy and enjoyable. Another gentleman also assisted me and was equally friendly and professional, though unfortunately I didn’t catch his name. The staff went above and beyond to help me find the perfect pair, and I couldn’t be happier with my purchase. Highly recommend this store to anyone looking for great products and even better customer service. I’ll definitely be back!