OAKLEY VAULT

Reviews

• RG

  Ron Greenwald

  4 days ago
  5.0
  Store Clerk Chris was Very helpful and Kind will shop here again!!
• ZA

  Zabaih Akbari

  Jun 29, 2026
  5.0
  If I could give more than 5 stars, I absolutely would. I made the drive to the Oakley Vault at Arundel Mills specifically because I wanted expert help with my Radar EVs, and this team exceeded every expectation. Notori was phenomenal from the moment I walked in. She was incredibly kind, patient, and genuinely invested in helping me. She took the time to educate me on the differences between Radar EV models, helped me properly size my replacement lenses, and answered every question I had with confidence and detail. She never made me feel rushed and shared a ton of useful information that I couldn’t have found anywhere else. She’s a perfect example of what outstanding customer service looks like. Chris was equally great to work with. He was approachable, understanding, and took the time to explain the differences between Prizm and Prizm Polarized lenses while making sure I understood exactly what I was buying. It’s obvious he cares about customers having the right product, not just making a sale. I also want to recognize Chele, the store manager. We got off on the wrong foot initially, but she completely turned that around. She was incredibly patient, listened to every concern I had, and worked with me every step of the way. Even while training Marco, she managed to handle everything effortlessly without ever making me feel like I was taking up too much of her time. That level of professionalism says a lot about her leadership. Marco was also friendly and attentive, and it’s clear he’s learning from a great team. This visit reminded me why I’ve always respected the Oakley brand. It’s one thing to make great products, but it’s another to have a team that genuinely cares about educating customers and making sure they leave happy. I’ll gladly make the 40-minute drive again just to shop at this location. Thank you, Notori, Chris, Chele, and Marco for an outstanding experience.
• EG

  Eric G

  Jun 21, 2026
  5.0
  Absolutely fantastic experience! I recently purchased a pair of Oakleys, and the customer service was outstanding from start to finish. Notori was incredibly helpful, knowledgeable, and made the whole process easy and enjoyable. Another gentleman also assisted me and was equally friendly and professional, though unfortunately I didn’t catch his name. The staff went above and beyond to help me find the perfect pair, and I couldn’t be happier with my purchase. Highly recommend this store to anyone looking for great products and even better customer service. I’ll definitely be back!
• JM

  Josh Massey

  Jun 3, 2026
  5.0
  I came in to the Oakley store with an issue with my AI glasses. The customer service here is truly amazing. My glasses stopped charging, and they explained every step of the process of how to get a warranty claim. Well, they couldn’t sort my issue in store today, I’m very grateful. The specialist’s name who helped me today is Chris.
• MV

  Maykol Vásquez

  May 12, 2026
  5.0
  Gracias por estar a la vanguardia de la innovación; nos encantan sus productos. Sabía que encontraría el regalo perfecto para mi esposa.