JCPenney

Reviews

• DD

  Diana

  Aug 5, 2026
  5.0
  I had an excellent experience with Teresa at the JCPenney store in Marley Station. She was extremely professional, patient, and genuinely cared about helping me find exactly what I needed. She went above and beyond to make sure I was able to locate the right items and made the entire shopping experience easy and enjoyable. Outstanding customer service like Teresa's is hard to find. She is a true asset to JCPenney, and I sincerely appreciate all of her help. Thank you, Teresa, for your kindness, professionalism, and dedication to your customers!
• NN

  Nicole

  Jul 19, 2026
  1.0
  I should have known better, but I wanted to give the JCPenney Salon at Marley Station Mall a chance after being a loyal client of the Annapolis JCPenney Salon for years before it closed. I booked online for a simple all-over black color. I have thick, coarse hair. Since the online booking system allows appointments with all stylists, I assumed anyone listed could perform the color service. When I arrived for my 3:00 p.m. appointment, the stylist, who I believe was Cindy, went to get Betty. I could hear them whispering before Betty came back and immediately told me, "I cannot style your hair." I explained that I wasn't there for a style, only a black color process. I had made my appointment two days earlier, so I was also confused why it didn't seem to be on their schedule. Once I clarified I only wanted color, Betty took me back. She was pleasant and we chatted while she prepared my color. After I removed my hair tie, she commented, "Oh, you have a lot of hair." Things changed after the color was applied. Betty whispered something to Cindy, who loudly responded, "I CAN ONLY IMAGINE." Later, I overheard more whispering, laughter, and Cindy mimicked my laugh. I also heard them discussing what shampoo and conditioner to use for "them," referring to clients with my hair type. It was uncomfortable and embarrassing. While my color was still processing, Betty asked me to pay because Cindy was getting ready to leave. During checkout, Cindy complained to me about Betty not knowing the computer system. As a first-time customer, I should never have been placed in the middle of employee issues. I paid $85 for my service and tipped Betty $25 in cash because she was kind throughout most of the appointment. The shampoo was great, but then Betty told me I would be her last client with my hair type because it was too much work. She towel-dried my hair, left black dye on my face, and sent me out with wet hair. I understood she couldn't style textured hair, but I expected my hair to at least be dried and the dye removed from my skin. Instead, I had to go home and wash, condition, and dry it myself. I left feeling humiliated, talked about, and treated like my hair was a burden. My concern isn't that I didn't receive a style, I never booked one. It's that I was made to feel uncomfortable because of my hair texture and the conversations that took place within earshot. If stylists are not trained or comfortable working with certain hair types, the online booking system should make that clear so customers know before making an appointment. This could have become my new salon after the Annapolis location closed. Instead, it was one of the most uncomfortable salon experiences I've ever had.
• KW

  Katie Washington

  Jun 29, 2026
  5.0
  We had an amazing experience at the JCPenney Portrait Studio! Kiara and Kane were absolutely fantastic during my son’s 16th birthday photoshoot. They were professional, patient, and made him feel comfortable and confident throughout the entire session. They took their time to capture great shots and made the experience fun and memorable. The photos turned out beautifully, and we couldn’t be happier with the results. Thank you, Kiara and Kane, for helping us celebrate such a special milestone. I highly recommend them to anyone looking for exceptional photographers!
• TM

  Tianne M.

  Jun 8, 2026
  5.0
  Went in this past Saturday, Tim in Menswear helped my son tremendously. He had exceptional customer service!!!
• NT

  Nadia Tomo

  May 24, 2026
  5.0
  Went for business photos at the portrait studio and they came out amazing! Kane was the photographer and did a fantastic job!