JCPenney

Reviews

• IN

  Isabelle Nana

  Jun 6, 2026
  5.0
  Great store. Employees are nice and helpful.
• EA

  Eveling Amaya

  Jun 1, 2026
  1.0
  I am writing to share a frustrating customer service experience I had at your Frederick, Maryland location.While shopping in-store, I found a pair of boots with a physical pink tag. When I scanned the item’s barcode using the official JCPenney app on my smartphone, it displayed a price of $5.00. However, when I brought the boots to the register, the cashier informed me they were ringing up at $15.00. We realized that my app had been geolocating to a nearby store (about 15 minutes away), which was offering the lower price. The cashier refused to do a price match, so I left the shoes behind. It is my understanding from looking at your online policies that JCPenney honors price matching. If the item is in the JCPenney system and scanning at $5.00, it is reasonable to expect that price to be honored, especially when it is on the official JCPenney app.
• JV

  J V

  May 20, 2026
  1.0
  Manna from the pick up cash wrap. Very rude. I normally don’t do reviews but this time I can’t keep going like nothing. Waiting for a curbside pick up in my car It was canceled because apparently it was busy. I had to go inside the store, store was not busy at all! (for some reason I did the curbside cause I need to pick up and go to other place). But when I went there she was with a pile of clothing doing nothing waiting for her to be fixed and just in her cellphone. When I asked why my curbside was canceled she was very rude and called a manager that I didn’t even ask. What a manager can do to me? I am not intimidated if someone is treating me in a rude manner. Jcpenny needs to give a better training in customer service and hire productive people. Also jewerly department if you are not going to buy jewerly and you just have a question to find something this people avoids contact with customers at all and if you are lucky for them to answer your question they do it in a very rude way! Happened to me twice! Don’t trust in Jcpenny anymore.I remember when Jcpenny was my favorite place since I was little! Very disappointed ☹️
• HL

  Heathyr Langdon

  Feb 22, 2026
  4.0
  Excellent customer service at the pick up desk; however, that was after waiting for awhile in line. On a Saturday afternoon, you need more than 2 people working that station!