Brand Certified
J.Crew Factory
3.5(10 reviews)
Certified by J.Crew Factory • Jul 05, 2026
Business Details
118 Shawan Road, Cockeysville, MD
21030, United States
Certified by J.Crew Factory • Jul 05, 2026
(443) 499-9583
Certified by J.Crew Factory • Jul 05, 2026
https://stores.factory.jcrew.com/us/md/cockeysville/118-shawan-road
Certified by J.Crew Factory • Jul 05, 2026
About
Certified by J.Crew Factory • Jul 05, 2026
Clothing Store
Colorful clothes, really great deals and – let’s face it – a lot of fun. Fill your closet with effortless styles, colors, prints & patterns that make every day better. J.Crew Factory – for the love of shopping, with deals 24/7.
Location
Certified by J.Crew Factory • Jul 05, 2026
Hours
Certified by J.Crew Factory • Jul 05, 2026
Monday10:00 AM - 7:00 PM
Tuesday10:00 AM - 7:00 PM
Wednesday10:00 AM - 7:00 PM
Thursday10:00 AM - 7:00 PM
Friday10:00 AM - 8:00 PM
Saturday10:00 AM - 8:00 PM
Sunday11:00 AM - 6:00 PM
7/4/202610:00 AM - 8:00 PM
Reviews
3.5
10 reviews
5 stars
5
4 stars
1
3 stars
1
2 stars0
1 star
3
- JPJa PJun 2, 20261.0I’m genuinely very upset about this experience. I received a shirt as a gift from someone, and it was from J.Crew. I went in to exchange it from a medium to a small—nothing more, just an exchange. When I walked in, I was the only customer. The three employees were chatting at the front table—one on her phone, one on the computer, and one folding shirts. I stood at the return counter for around five minutes, completely ignored. I had to walk over and ask for help. They casually said, “Oh, we are here,” and only then helped. The employee gave me a small shirt. I tried it on. When I returned, she refused to exchange it because it had no tag. I asked if she could check the price from another tag—she refused again. She said they’d just put my shirt back on the floor, which I found completely unsanitary. She then said I had to return it at the store where it was purchased, contradicting her earlier refusal. In the end, it felt like she just didn’t want to help. I left feeling disrespected and frustrated.
- PEPhoebe EvansFeb 27, 20265.0I had a great experience at J. Crew Factory on Tuesday night. The sales associate Zoe was super helpful and friendly even though I was there right before closing.
- MAMuhammad Faizyab AliFeb 22, 20261.0Rude staff. Don’t go there.
- HAHira Anees AwanFeb 22, 20261.0The people working there treat you like trash. I was holding my baby and requested to get some help from one of the salesman and he just gave me such a degrading look that it destroyed my entire day. The eye rolls and sighs were REAL.
Frequently Asked Questions About J.Crew Factory
What are the store hours for J.Crew Factory at Hunt Valley Towne Centre?
J.Crew Factory is open Monday to Thursday from 10:00 AM to 7:00 PM, Friday and Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM. Note that the store is closed on November 27, 2025, and has special hours on November 28, 2025, from 8:00 AM to 8:00 PM.
Do you offer in-store pickup services at J.Crew Factory in Cockeysville?
Yes, J.Crew Factory offers in-store pickup services for your convenience.
What types of clothing does J.Crew Factory provide?
J.Crew Factory offers colorful and stylish clothing for women, men, and kids, including the Kids' Crewcuts collection.
Where is J.Crew Factory located in Cockeysville?
J.Crew Factory is located at 118 Shawan Road, Suite K, Cockeysville, MD 21030, United States, inside the Hunt Valley Towne Centre.
What payment options are accepted at J.Crew Factory in Hunt Valley Towne Centre?
J.Crew Factory accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Can I schedule a private shopping appointment at J.Crew Factory?
Yes, you can call the store to schedule a private shopping appointment at J.Crew Factory.
Which nearby bakery can I visit when shopping at J.Crew Factory?
You can visit Vaccaro's Italian Pastry Shop nearby for delicious bakery items and desserts when shopping at J.Crew Factory.
Is there a fitness center near J.Crew Factory where I can work out before or after shopping?
Yes, Orangetheory Fitness Hunt Valley is nearby and offers fitness and sports instruction, perfect for a workout before or after your shopping trip.
What dining options are available near J.Crew Factory at Hunt Valley Towne Centre?
Nearby dining options include Barrett's Grill, Sake Japanese Steakhouse, Jesse Wong's Kitchen, Sammy's Trattoria, Bar Louie, Sakura Japanese Steak, California Pizza Kitchen, and Sub Zero Nitrogen Ice Cream for a dessert treat.
How can I contact J.Crew Factory in Hunt Valley Towne Centre?
You can contact J.Crew Factory by phone at +1 443-499-9583 or via email at store.1095@jcrew.com.
Brand Certified Facts from J.Crew Factory
This information is certified by J.Crew Factory and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified July 05, 2026Yext Knowledge Graph
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