Express Factory Outlet

Reviews

• IA

  Ibukun Abiodun

  Jan 10, 2026
  5.0
  The ladies were helpful
• IR

  Impartial Reviewer

  Feb 11, 2025
  5.0
  ✨ Absolutely Phenomenal Service from Julissa Wallis at Bowie Town Center! ✨ I cannot say enough amazing things about my recent experience at Express in Bowie Town Center, all thanks to the incredible service from Julissa Wallis! 💫 From the moment I walked in, she radiated warmth, professionalism, and a contagious energy that made my shopping experience truly unforgettable. 💖 Even though she wasn’t directly involved in picking out my items, Julissa went above and beyond 🚀 to ensure my visit was nothing short of exceptional. Her attention to detail, genuine enthusiasm, and unwavering commitment to customer satisfaction made me feel like a VIP. 💎 She was engaging, personable, and truly passionate about her role—something that is rare to find! What stood out the most was her effortless ability to make me feel valued, appreciated, and important. She embodies excellence 🌟 in customer service, and it’s clear that she takes immense pride in her work. Express is beyond fortunate to have someone as dedicated, charismatic, and outstanding as Julissa on their team. 👏 🎉 Huge shoutout to her manager, Cecilia Cole, for cultivating such an exceptional team and fostering an atmosphere where customer experience is truly a priority. Because of Julissa’s remarkable service, I will undoubtedly be returning! 🛍️ ⭐ If you want to experience world-class customer service, make sure to stop by and see Julissa. She is an absolute star and deserves all the recognition for the incredible work she does! 🌟💯💖
• RG

  Reginald Greene

  Oct 26, 2019
  5.0
  Great selection
• GG

  Gaby

  Aug 30, 2019
  1.0
  Very poor customer service. First I was waiting 5mins for someone to show up to the register because he was "hooking up his fam" as he said. now I was checking out and once the gentleman started ringing up my merchandise I told him can I give you my phone number because I knew I had a $10 gift from my birthday. and he kept ignoring me. I asked again he then said I need to first ring things up. once he did that. he processed my payment. as I gave him my payment I asked again. he ignored me. then when I got upset he called his manager James which was no help. he basically told me it was too late & said the gentleman was training. I am sorry but if you are training shouldn't you be behind the person to make sure they are doing the correct things. I was very unsatisfied. I have never had this experience all these years I've shopped at Express. I feel like even the manager was careless.
• AL

  Alvin Lowe

  Jan 8, 2017
  5.0
  I came in with an online order that I wanted to exchange in-person for a different size. "Kalima" <sp?>, whom I assume was the manager—judging by her apparent experience and demeanor, took the time to find that the item I needed was not in her store, or any nearby store, offer several options, and finally call in a replacement order that would be shipped directly to my home. Also, she was able to retain for me the sale price that I paid online. This kind of service is not the norm. 👌🏾

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