Nordstrom Montgomery Mall

Reviews

• JA

  Julie Alves

  May 9, 2026
  1.0
  The employee I encountered today was so unpleasent and unhelpful that I had to leave. I was trying to buy a $65 pair of flipflops, they did not have the origonal nordstrom tags on them for some reason. My only option was to purchase the item, with a ripped tag from another pair tossed on top of the shoes. As if nordstrom would ever let me return something in that condition with ripped tags if I did need to return it! The employee was unwilling or unable to find any other resolution. I was not going to beg to buy this product from Nordstrom so I left. I went to journey's and purchased the same product with excellent customer service.
• TJ

  Tristan J

  May 3, 2026
  2.0
  Besides the two or three associates, customer service really sucks here. I don’t know if it’s because my appearance(gym clothes), but it’s gotten to the point where I’ll just order online.
• MM

  Meg M

  Apr 19, 2026
  2.0
  This particular Nordstrom has the saddest, most pathetic collection of women's formal clothing I've ever seen. I was looking for a black tie dress and they pointed me towards a sad, dark corner with cheap prom dresses and a few especially matronly mother of the bride options. What gives?
• SY

  Sherry Yu

  Apr 8, 2026
  2.0
  I visited the Guerlain counter inside Nordstrom on a Monday morning, when the store was nearly empty. I am not a frequent makeup shopper and typically purchase once a year, so I came with a clear plan. I had already completed purchases at Chanel and Dior, and intended to continue at the same shared counter by purchasing a foundation from Clé de Peau Beauté and a primer from Guerlain. I waited at the Clé de Peau section for quite some time without any assistance, while three associates on the Guerlain side were chatting. When I approached, before I even said anything, one associate addressed me in Mandarin in an impatient tone asking, “What do you want?” I responded in English, “I’m looking for a primer,” but was then asked, “Which brand are you looking for?” while I was already standing directly at the Guerlain counter. The tone remained unwelcoming throughout. At that point, I chose not to continue and instead completed my purchase at Tom Ford, where the service was professional and attentive. My experience at Chanel was also excellent. This was not a communication issue, but a service attitude issue. As a customer who had already made purchases and came with clear intent to buy more, this experience was disappointing. Service isn’t about selecting customers — it determines where customers choose to spend.
• TT

  taylor

  Apr 8, 2026
  5.0
  I was in the market for a new Tory Burch bag. Walking into Nordstrom I had no idea what style or color I wanted. I was immediately greeted by Letitia. Usually I don’t like help from store associates, but she completely changed my shopping experience! She welcomed us with a warm smile and offered me help. She showed many different styles and options. You could tell she was very knowledgeable and wanted to help me find the right purse for my lifestyle! They didn’t have my bag in stock in store but no worries she took care of everything and even shipped the bag to my house for me. If anyone is in the market for a new bag I highly recommend Letitia, not only is she sweet, kind, and caring, she is very knowledgeable and will help you with the whole process. Thank you Letitia, we will be back and will be purchasing more items thanks to you!

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