Madewell

Reviews

• MJ

  Medaliz Trelles Jambhekar

  4 days ago
  5.0
  Shoutout to the ladies working here on a Saturday evening (October 10th). They were gracious when I tried things on ten minutes before closing! I also happened to forget my keys and only noticed after I left. They were kind enough to wait for me when I called in a panic and waited the extra ten minutes it took me to get back inside the mall. To their manager: they're so professional and sweet and it's definitely a huge factor that will make me come again and again to shop at Madewell!!
• AA

  Alldolledup

  Oct 6, 2026
  2.0
  Placed call to check on the status of hemmed jeans. Was received with abrasiveness and nastiness from store associate, Taylor. Taylor YOU can work on improving your attitutde!
• TJ

  Trevel Johnson

  Aug 24, 2026
  5.0
  Kayla! Very welcoming. She answered any and every question. Assisted with returns and my pick up orders. Polite, Great conversation. I can not say enough great things about her. - I will come back for more jeans.
• AW

  Autumn Williams

  Jun 8, 2026
  2.0
  Got a pair of jean and I wore them out the store, but I quickly realized they didn’t fit. So I changed out of them and came back following day to return. When I went back to return they said I can not return because I wore them. This is understandable but I barely even wore them. On top of that, they were the most expensive jeans I bought and I quickly realized they didn’t fit. I told them I didn’t have the money to afford another pair of pants as they were so expensive, and I was in desperate need for jeans right now… but of course they didn’t care. I asked can I at least exchange them for a pair in my size. Of course they laughed at me and said no. Sad part is I didn’t see any price tags on their items so I felt pressured to buy them while at the register after realizing they cost well over $100 They clearly don’t care about their customers and only care about making a profit. Which is very sad. They literally had me in tears in the store because it feels like they are just another one of these big companies who don’t care about their customers situations and only about making a sale. (Gave an extra star because the lady who helped me pick them out was so kind and helpful)
• LW

  Lourdes M Wisniewski

  May 10, 2026
  1.0
  I live 1.5 hours from this Madewell and have purchased from them many times. I came today to exchange a shirt and am 7 days over a month from original purchase. Tags/receipts with me and they did not offer a thing! BOG MISTAKE HUGE I HAVE TO GO ELSEWHERE

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