ALO

Reviews

• KG

  Kristy G

  6 days ago
  1.0
  After having lunch in the area, my son and I visited this location today. The guy standing at the front door immediately followed me, then followed my 12-year-old son back to the men’s section and just stood there. He never asked if we needed help or offered any customer service. As we were leaving, he returned to the front of the store. It was a very uncomfortable experience and felt like a microaggression. No customer should feel like they’re being watched or treated with suspicion simply for shopping.
• DB

  darlene brown

  6 days ago
  1.0
  Rude , unprofessional, dismissive behavior . My honest store experience with a manager7/13/2026. I came to return several items I purchased on 7/6/2026 and was treated like garbage. I returned several items, and the manager at the end cap handled them in a very disrespectful manner by holding them up in the air as if they had been worn . I immediately asked why she was behaving in that manner , and she responded that the items had to be resold and that is her job to make sure they weee not worn. I clearly explained that the items had been kept in the same bag and had not been worn . I only tried them on . Dess, that , I was treated as though I was being dishonest, which was rude , unprofessional, and completely unacceptable. This interaction made it very clear that customers are not being treated with respect or valued at this location .
• EC

  Elizabeth Carter

  Jul 22, 2026
  5.0
  I had a great experience thanks to Kimberly! She was friendly, knowledgeable, and took the time to help me. Excellent customer service!
• KG

  Katherine Gilkey

  Jul 12, 2026
  5.0
  Larry was super helpful in finding my first Alo purchase!
• OL

  Oh! Lala Lala

  Jun 27, 2026
  1.0
  Very disappointing experience today at 1:20 PM. I was in the store with my mom and, being pregnant, I asked to use the restroom because it was clear bathroom sign next to the dressing room.Despite there being a visiblthe employee ( white, short young eomen) refused and was rude and dismissive toward me. I also felt uncomfortable during the interaction and the way I was treated felt unwelcoming. I understand policies exist, but basic kindness and professionalism should always be expected. I hope Alo addresses this type of customer experience. will not come back to that store.