Aerie & OFFLINE

Reviews

• TM

  Tessa Matzke

  May 9, 2026
  5.0
  super friendly and helpful staff!
• YT

  yama thakkar

  Apr 22, 2026
  5.0
  Perfect place for a girl to splurge and not regret. The material of the clothes, the collection, the comfort and kind staff are worth the visit every time !
• IW

  Isabelle Watson

  Feb 22, 2026
  1.0
  I stopped by Aerie around 11:30 AM on a Saturday. The store wasn’t busy at all and I was looking around, there were two employees near me folding apparel and stocking shelves. Neither greeted me. What I was looking for was right by them and they saw me but neither offered a “Hi, how are you?” or “Do you need any help?” When I finally asked if they had what I was looking for, one of them (who looked middle aged and I assume is the manager) gave me a super rude, snippy answer. I liked what I found but I’m not gonna buy anything from a place that offers poor customer service. If you don’t want to be helpful or polite, retail is not the industry for you.
• AJ

  Arianna Jordan

  Feb 20, 2026
  5.0
  Caitlin (sp?) at Aerie was absolutely amazing! She was so helpful and gave me advice that actually fixed my bra-sizing issues that I didn’t even know I had!
• PK

  Pam Keller

  Apr 14, 2024
  1.0
  The women who work here are so unprofessional. They seem more focused on hanging out with each other and are, at best, rude. I would spend more here but the customer service is terrible. I had to search the store to find an associate to open a fitting room, wasn’t greeted, and waited at the register for ten minutes before someone showed up. The employees acted like I was bothering them and were not friendly at all. Completely immature—high school and college girls who haven’t worked in customer service and it shows.

Frequently Asked Questions About Aerie & OFFLINE