DSW Designer Shoe Warehouse

Reviews

• KK

  Katie

  2 days ago
  1.0
  Looking to buy a pair of shoes using a coupon online and the website said I could pickup in store today if I bought it, but I didn't know what size I needed. So, I drove 20 minutes on my lunch break to try it on. I walk the entire store and couldn't find the shoe so I ask the girl working where it would be since it's not with the brand. She said "I don't know" and that I should check clearance. I said, it's a new shoe, it wouldn't be in clearance and she responds "maybe someone stole it". Excuse me, what? I asked her how it works if I were to buy it for same day pick up if they didn't have the shoe in the store because that doesn't make sense and she just said "I don't know" and walked away. I was shocked. She didn't offer to look in the back, or look up on the shoe in the system to check anything. Needless to say I left and will find somewhere else to purchase the shoe haha.
• GC

  Greg Campese

  Jul 20, 2026
  4.0
  Nice place for shoes. Good selection and good prices and sizes. Easy to browse.
• JL

  John Lava

  Jun 25, 2026
  1.0
  Automated system is a joke!
• MF

  Mary Frederick

  Jun 9, 2026
  5.0
  The Woburn store is clean, great selections, friendly staff who are willing to help you like the lay who’s always at the register and her name is Rosa. She always takes the time to help customers out either by explaining policies, coupons, donations etc. She’s very energetic, happy, friendly and knowledgeable!
• OP

  Olivia Prochilo

  Jun 9, 2026
  2.0
  visited woburn store today to get a pair of birks for upcoming trip with a friend. cashier Rosa was very rude to both of us, as i said no to the credit card, and my friend said “will you really ever come here again?” very clearly light-hearted, after i already declined. Rosa decided it was her place to rudely respond with, “will you let her make her on decision??”— after i had already declined. i understand it might be policy to ask more than once, but i will not be returning to this location after being treated poorly.