Nordstrom Rack University Station

Reviews

• CM

  Christie McQueen

  3 days ago
  2.0
  Limited inventory on my size and the store was junky.
• JM

  Janice Maliee

  Apr 12, 2026
  1.0
  This is the worst customer service i’ve ever experienced. I’m a frequent shopper and i’ve been shopping at nordstrom for as long as i can remember, i have never seen this pace decline so fast. The new manager at the front of the store has no respect and no regard for his employees who seem to be struggling everytime i come in here. It seems so chaotic and that’s rooted in the poor management skills. I would like to see that rude man I believe his name was Zay be replaced with someone who wants to work there because he clearly doesn’t and let me tell you he has the poorest attitude i’ve ever seen in my life. Mind you this wasn’t an experience i had myself this was all an impression of him in a situation that unfolded in front of me. He never seems happy to be there when i do encounter him, and i feel bad standing in a line going out the door when just two cashiers are up there busting their butts. Again, nordstrom rack westwood has never had such poor customer service management and i’m POSITIVE he is the root.
• EA

  Emily Abdul

  Jan 8, 2026
  1.0
  I am usually an avid shopper and often come to this store with my family, especially when we are unable to make it to the Braintree location before it closes, as Westwood stays open an hour later. During this visit, we spent approximately $600. I have never in my life been spoken to by anyone in customer service this way in my life… While checking out around 8:50 PM, the heavier set cashier, Steffanie, openly stated that she was in a horrible mood. Her demeanor was dismissive and hostile when I asked a simple question regarding ordering items for pickup at this location. She misunderstood what I was asking and, rather than allowing me to clarify, responded angrily and refused to listen. When we asked to speak with a manager, she continued ranting to her coworker that her shift ends in 10 minutes and “whoever wants to take it outside is free to” then later when the manager came, Steffanie went on without regard or professionalism to confirm to the manager that she was indeed in a horrible mood, showing no respect for us or others present. Additionally, when I asked for her name so I could properly address the issue with management, she refused to provide it. It wasn’t until a coworker informed us that her name could be found on the receipt that we were able to identify her. I understand it was close to closing time, but we were respectful, paying customers and were making every effort to be quick. The interaction felt unnecessarily hostile and left us feeling uncomfortable and, frankly, bullied out of the store. It is truly disappointing, as this is a location we typically rely on. Unfortunately, after this experience, we will not be returning out of concern that something similar could happen again. I hope this feedback is taken seriously and used constructively.
• NL

  Naomie LEGOUTE

  Jan 8, 2026
  4.0
  Quick and easy return
• UU

  Unity

  Dec 27, 2025
  1.0
  New management at the registers is not great. He is very rude, especially when helping me with a situation with my order. He is also extremely rude to his employees. I will not be shopping back here until they ether get new management or he checks himself and his attitude.

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