lululemon

Reviews

• AA

  akari

  Jun 24, 2026
  1.0
  Typical “Wellesley” store i went in with my friends to look at the headbands and we weren’t greeted. Got a lot of weird stares
• DB

  Danielle Bucchieri

  Oct 19, 2025
  5.0
  Great experience with the staff! I was trying some new looks and the manager Julie was a great advisor on style, comfort, placing orders, the option of free pants hemming services & even invited me to an in store event! I love great customer service & will definitely go back. The quality & comfortability can’t be beat!
• AN

  Alyssa Nobrega

  Aug 9, 2025
  5.0
  The staff at this store are so amazing!! And they had a ton of merchandise!!
• JC

  Janae Carpenter

  Nov 22, 2023
  1.0
  I am in full support of the poor customer service reviews. I tried to return a jacket today (within the return period) for my mom. Unfortunately, she lost her wallet last week and no longer has the card that was used to buy the jacket, however, I had her replacement credit card with me. They first told me I could only get store credit and then when another employee was called over, they said they would need to see her bank statement, insisted that it had to be refunded to the original card even though I made it clear that card no longer exists, and finally said “did she even buy this jacket, she’s made multiple purchases in 2023 and this isn’t one of them” after not finding it in her profile. Who knew it was such a crime to not log in each time when placing an order!! I went to a different Lululemon location later today (shout out Burlington) and had no issue getting the return handled. Very disappointed in this experience, it was just not up to the standard that Lululemon typically upholds.

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