Plato's Closet

Reviews

• EP

  Erin Parker

  2 days ago
  5.0
  Great shopping experience, but wish I had the chance to sell my clothes. I’ve been to the Providence location, now Waltham and still have not been able to sell as advertised!
• LH

  LOGOSE HANIFA

  Aug 4, 2026
  5.0
  I have found so many pretty things. Excellent customer service. I will be back👍
• CA

  Chesna Andrade-Foster

  Aug 3, 2026
  4.0
  Store staff was pleasant and diligently sorting through new clothes! There was nice music, and the clothes on the floor were organized and easy to look through. Found a great selection of brands and items. Will be back!
• CC

  Christianna Combs

  Jul 29, 2026
  1.0
  I’ve been shopping at Plato’s for over 10 years. I buy over $100 worth of clothes and come back to exchange/ return a few times and get told I can’t. That’s never been the policy in the past. I wasn’t told at the counter during check out. It wasn’t on the receipt. That’s a complete rip off. The store is over filled with items and they won’t let me exchange two things that don’t fit properly. Do not care about customers.
• JH

  Jenna Hubbard

  Jul 8, 2026
  1.0
  AWFUL experience at Plato’s Closet in Waltham and won’t be returning. The store was a mess the moment I walked in. There were clothes all over the floor, piles stacked almost to the ceiling, and no sense of organization whatsoever. It honestly felt chaotic and uninviting. I brought in one bag of barely worn, high-quality plus-size clothing from brands like Abercrombie, Lululemon, Free People, Urban Outfitters, SKIMS, etc. The older male employee who helped me was rude from the start, telling me to lay everything out on the counter and sorting the “yes” and “no” piles right in front of me. I understand that’s part of the buying process, but his attitude made the interaction feel dismissive and uncomfortable. What really shocked me was the offer: $18 for around 15 excellent-condition items, including jeans and matching sets. I was honestly speechless. Meanwhile, I looked around the store and saw outdated, stained, damaged, and very limited plus-size inventory being sold for $12 or more per item. It made absolutely no sense. What makes it even more disappointing is that this is the closest Plato’s Closet to the Boston area. I expected this location to be one of the better stores, not by far the worst I’ve ever visited. I’ve sold to several other Plato’s Closet locations over the years, and I’ve never had an experience this bad. Between the disorganized store, poor customer service, disappointing inventory, and unbelievably low payout, this location was a huge letdown. I won’t be coming back, and I’d recommend driving to another Plato’s Closet instead.