This profile is uncertified and using publicly sourced data
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About
Video ArcadeChildren's Party Service
Welcome to Gatcha Saugus, the ultimate destination for kids' entertainment and birthday celebrations! Our vibrant space features the most trendy selection of claw machine games, exciting arcade games, private party rooms for birthday celebrations, and a spacious kids' playground with a fun-filled ball pit. Whether you're hosting a memorable birthday party or just looking for a day of adventure, Gatcha offers a safe, clean and engaging environment for children of all ages. Let us take care of the details while your little ones enjoy endless hours of fun and excitement!
Location
Hours
Monday11:00 AM - 8:00 PM
Tuesday11:00 AM - 8:00 PM
Wednesday11:00 AM - 8:00 PM
Thursday11:00 AM - 8:00 PM
Friday11:00 AM - 9:00 PM
Saturday11:00 AM - 9:00 PM
Sunday12:00 PM - 6:00 PM
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.