Vans

Reviews

• NS

  Nicole SMLSTR

  Apr 19, 2026
  1.0
  My daughter purchased a pair of Vans slides two weeks ago and wore them casually walking to and from class at college. A hike in the toe on one side appeared after two weeks. The return policy is 30 days. Upon driving 30 minutes to the Natick Vans store to ask for an exchange due to this flaw in the manufacturing, we encountered a disgruntled, snide, and condescending employee named Emma who treated the customer before us as well as my daughter and I beyond rude. She cut me off at every word I spoke. She asked how much walking my daughter had done in the shoes. She asked for the box, of which we did not have since we planned on keeping the shoes expecting more than two weeks from them. She sneakily cut me off at e wry question I asked. I went in with a kind and calm vibe and upon Emma’s attitude, left with angst. I asked what the return policy was since she was so disgruntled about the exchange and before I could get two words out she interrupted sharply with “what’s your phone number?” Not allowing me to finish a full sentence on repeat. We will not be returning to Vans. It was the rudest interaction I’ve experienced in my 52 years.
• JW

  Joe Welsh

  Aug 6, 2023
  5.0
  This 5 🌟 is for associate V.P. (which is what my receipt reads as the cashier that rang us out). We're Vans Family members and V.P. was enthusiastic and friendly while putting up with our requests during check out. She was fun and engaging, everything you hope for in customer service.

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