We make timeless clothes that last a lifetime…then pair them with of-the-moment styles season after season, decade after decade. We think that distinct heritage pairs perfectly with modern design and fabric technology. We believe in feel-good color…Even if black or navy makes you feel best, we’re here for that. We’re the experts in signature categories: cashmere, coats, blazers, pants—and we also collaborate with the coolest brands out there because we know that creativity is contagious. We consider leopard a neutral, speak stripes fluently and live for a great gingham. We’ve had your back for over 35 years, and we’re convinced there’s no better expert on our clothes than you, our customer.
Go to the Boston store. I’ve been in this store multiple times over the last couple years and my experience is always the same especially when the blond/gray bob hair lady is working. She has to be the rudest person. She looks you up and down. Doesn’t want to help you and if she does is annoyed. I’ve worked retail in my lifetime and I don’t know where JCREW is hiring their managers or SA from… please JCREW do better. The Boston staff is much more polite and pleasant. I dread going into the Natick store when I need something quickly. Slip this experience.
SF
Shannon Fang
Apr 11, 2026
2.0
Employees should check their bias. Only welcoming and greeting certain people. I’ve shopped at J Crew numerous times. It is a clean place, like all the other J Crew stores but the employees need to their privilege and tone. Very condescending. Especially the platinum blonde one.
CK
Christin Kim
Mar 23, 2026
1.0
The SA here is what kills this store. When they used to have a smaller store across from LV there was a S w complete silver hair shoulder length bob cut and she is really THE WORST! Shes rude, doesnt help, only helps clients that she knows aka her fav returning customer. I cant believe shes worked here for years and she is STILL working at the store.
PS
Paul Smith
Aug 29, 2020
3.0
They didn't have ice cream.
MM
Morgan McDaniel
Jan 16, 2020
2.0
Overall poor customer service. Seemed more focused on tasks than actually helping customers.
The J.Crew store is located at 1245 Worcester St, Suite #3012, Natick, MA 01760, inside the Natick Mall.
What are the J.Crew store hours at Natick Mall?
The store is open Monday to Thursday from 11:00 AM to 7:00 PM, Friday and Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM, with special holiday hours on some days.
Does J.Crew at Natick Mall offer in-store pickup?
Yes, J.Crew at Natick Mall offers in-store pickup service for your convenience.
What types of clothing and services does J.Crew in Natick provide?
J.Crew offers timeless clothes for women, men, and children including suiting, shoes, and fashion accessories, with a focus on quality fabrics and modern design.
What payment options are accepted at J.Crew Natick Mall?
J.Crew accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Is the J.Crew store at Natick Mall accessible for wheelchair users?
Yes, the store has a wheelchair accessible entrance for all customers.
How can I contact the J.Crew store at Natick Mall?
You can contact the store by phone at +1 774-290-7374 or by email at store.830@jcrew.com.
What nearby stores can I visit when shopping at J.Crew in Natick Mall?
Nearby stores include Tommy Bahama for men's and women's clothing, Forever 21 for women's fashion, and The North Face for outdoor gear and sportswear.
Are there dining options near J.Crew at Natick Mall?
Yes, you can visit Dunkin' for coffee and donuts or Charleys Philly Steaks for cheesesteak sandwiches near J.Crew at Natick Mall.
What other shopping or wellness options are available near J.Crew at Natick Mall?
Nearby options include Spavia Natick for spa and wellness services, Sephora for beauty products, and Peloton for fitness and active life retail.
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