J.Crew Factory

Reviews

• NG

  Nikiah Gloria

  Sep 17, 2026
  1.0
  Don’t spend your money here!! It honestly wasn’t worth it. The clothes felt cheap, and the store was terribly managed. When I came in, the store was a complete mess—clothes were everywhere in the dressing rooms, nothing was folded or organized, and the overall appearance was extremely unprofessional. Meanwhile, I observed employees standing in the corner on their phones and gossiping instead of helping customers or keeping the store clean. My experience with the workers was also disappointing. Some employees came across as rude and unwelcoming, and I felt there was very little diversity among the staff. I even overheard employees laughing and talking bad about an older women because it was believed she had “dementia” Overall, the customer service and management were extremely disappointing. I’ve never walked into a store that seemed this poorly maintained and poorly managed. Definitely not an experience I would want to repeat
• JN

  Jerome Neidigh

  Mar 21, 2026
  5.0
  Great store. Plenty of sizes for men and children. Clean store. Friendly and helpful staff. Really like this store.

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