DSW Designer Shoe Warehouse - Newly Remodeled

Reviews

• BY

  Brittany Yarbrough

  Jun 16, 2026
  2.0
  Today I visited this location and was assisted by Dylan. I found two boxes of the same shoe in my size. One pair had soles that appeared noticeably worn, as though they may have been previously purchased, worn, and returned. I brought both boxes to the register and specifically asked whether there was any additional inventory in the back because one pair appeared worn. I was told there was not. I made it clear that the condition of the shoes was my concern. Rather than inspecting the issue or offering any accommodation, Dylan took the shoes and rubbed the bottoms of the soles with his bare hands, then handed them back and said, ‘All better.’ I found that response dismissive and unprofessional. I later spoke with a manager, who immediately inspected the shoes and offered a discount. The manager also indicated that an accommodation should have been offered from the beginning. I declined the discount because my primary concern was the customer service experience. My purpose in sharing this is simply to encourage customers to inspect merchandise carefully before purchasing. Even when an item is on sale, customers should expect to receive products in appropriate condition and be treated respectfully when raising legitimate concerns. Pictures attached. Retail $70.00
• AB

  Andrew Barclay

  Jun 13, 2026
  5.0
  Courteous staff, very large selection
• MA

  Melanie Angel

  May 14, 2026
  2.0
  I got a pair of shoes and an employee Yolanda? was incredibly pushing on the rewards which I had no interest in. After I refused multiple times she sighed and got visibly annoyed, and threw the receipt in the box without any more words. Poor experience, I was excited for the shoes and left annoyed
• OW

  oh wow

  Apr 7, 2026
  5.0
  DSW Shoe Store has knowledgeable and helpful sales people.
• JP

  Janet Patayon

  Mar 14, 2026
  5.0
  Found my favorite Skechers, great selection here!

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