Nordstrom Burlington

Reviews

• MF

  M FS

  3 days ago
  2.0
  The only reason for a 2 star and not a 1 star is that at least the space is well kept and clean. If you are looking for a great shopping/Nordstrom experience do not come here. Not sure if you need to dress a certain way, demand getting help, book a stylist or what. But I have never had a good experience here. Coming from Seattle and seeing how incredible Nordstrom is and has been, the Burlington store lacks in everyway. Getting help is an imposition for the employees. Two Anniversary sales, I have chosen to order my items online as I could not get help by employees in the shopping hours for card holders. I have been a loyal Nordstrom shopper for many years but when you repeatedly get treated like s second class person in the store it doesn't make you want to come back. Once I was looking for shoes and wanted to try a few on, immediately told that they don't have my size, even though the app said they were in stock. No effort in trying to help me, they just went to the next customer. In the lingerie department I had a return and then wanted help finding a few bras I was told that the gal working was with another customer and I should just go to a different department for help. The makeup department, I have find someone for help they actually responded to my husband before me. The employees need serious customer service training especially as they work on commission. The Nordstrom Family should be looking at this store and why the customer service is lacking. I shouldn't want to only shop online.
• GG

  Gabe

  May 13, 2026
  5.0
  Bought my first David Yurman pendant from Laura, and she was such a delight. 🦋
• AR

  AMV. (Rationesse)

  May 9, 2026
  1.0
  As of 2026, all women’s shoes, specifically loafers, look and are: 1) feminine (wrong structure) 2) ugly / cheap 3) disempowering
• CM

  Char M

  Apr 27, 2026
  5.0
  Excellent service in men’s suiting. Kevin was very helpful, knowledgeable with no pressure which made us so much more open to his suggestions and gave honest opinions that had us in a fantastic looking suit now being tailored on-site for our event. Highly recommend working with him. The selection was great as well.
• DS

  Dori Stoja

  Apr 18, 2026
  5.0
  I don’t write review unless I have an amazing experience and all I can say is wow!!! April and Hasna in the Fragrance department were such a delight to work with. Not only do they have awesome customer service but they are so educated in the department and really listen and understand what you’re looking for. Highly suggest you go to Nordstrom and look for April and Hasna if you’re looking for a fragrance especially one that’s for a special occasion. They’re incredible.

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