lululemon

Reviews

• CL

  Celeste Lek

  Dec 7, 2025
  5.0
  I came in on a 12/7/25 Sunday around 1-2pm. All the staff today was really bubbly and everyone was smiling. There was one particular young female who was really helpful and asking every customer walking in if they needed help. She heard me wanting to try on a shirt and guided me to the fitting room, I wish I had her name for this review. The staff at this location are super friendly!
• RO

  Raykala Odlum

  Dec 3, 2025
  5.0
  Thank you to Jess at the Braintree location! She delivered amazing service and fast results when no other location would. Sweet and accommodating. I appreciate her amazing customer service.
• AY

  Alaina Yukich

  Nov 20, 2025
  5.0
  I went to this lululemon this past Monday and Tuesdays Nov. 17th & 18th 2025, I have shopped a lot of lulu as I am a collective pinnacle member. I have always received amazing customer satisfaction and service. However this Braintree location is my favorite, everyone is so nice and helpful everytime I go. Kirsten specifically is the best and SO helpful. This past week she went above and beyond to meet my expectations of customer service. She is the reason I will continue to come to this Braintree location and continue to be at customer to lululemon. I love Kirsten!!!
• BM

  Briana Monique

  Mar 12, 2025
  1.0
  I had a terrible experience here. There was a manager with a short bob and I believe her name was Jess was beyond rude. She kept profiling me as soon as I came in and I am a black woman. I felt beyond uncomfortable as if she was following me around the store. She also was not the nicest to her employees on the floor and had such a nasty tone. The different lululemon stores I’ve been to I have never experienced this type of customer service.
• PZ

  Peng Zhao

  Dec 28, 2024
  1.0
  I’m writing to express my disappointment with how I was treated at your South Shore Plaza, MA pop up on 12/28. I went to return a brand-new hoodie, delivered within 30 days, and to request a quality assurance check for a t-shirt purchased within a year that clearly had quality issues. While the male educator assisting me initially accepted the return of the brand-new hoodie, he consulted a senior female educator, and the situation took a frustrating turn. She refused the quality assurance request for the t-shirt, stopped him from processing the brand-new hoodie refund to recheck its eligibility, and stared at me in a way that felt accusatory, as if I was trying to commit fraud. This was humiliating and unlike anything I’ve experienced at other Lululemon stores, leaving me to wonder if I was treated this way because I’m a person of color. I expected better from Lululemon, a brand that promotes inclusivity. It's such a shame and I'm not going to this store anymore.

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