Saint Laurent

Reviews

• JM

  Jaya Mundre

  Apr 28, 2026
  1.0
  I ordered a perfume from the official YSL website in January and returned it on January 24. It has now been months, and I still have not received my refund. This is completely unacceptable for a brand of this reputation. There has been no clear communication, no proper update, and no resolution despite the return being completed long ago. Customers expect professionalism, especially when ordering directly from an official site. Delayed refunds like this create frustration and make me question the reliability of YSL’s customer service. I would not recommend ordering from the official website unless they improve their refund process and customer support significantly.
• CH

  Christopher Hioe

  Feb 18, 2026
  4.0
  Walking into Saint Laurent at Copley Place, the first thing you notice is how composed everything feels. It's sleek and confident without trying too hard, which is very on brand. I was greeted almost immediately, but the staff had a good read on the room. They didn't hover or rush over, they just made themselves available in a way that felt natural and easy to approach when I was ready.
• JM

  Janine M.

  Mar 4, 2024
  5.0
  Joey at YSL in Boston is the best!! Joey helped me with two different bags recently and he went above and beyond in making sure it was the right purchase for me. He is kind and he really makes you feel comfortable. Having worked in the luxury handbag business for many years, I can honestly say that his communication and customer service is exceptional! Thank you Joey for a wonderful experience at YSL!🤗
• CB

  Caroline Bonnes

  Aug 15, 2021
  5.0
  I was so impressed with the customer service at this store. The manager, Leah, went above and beyond to help repair a belt that had damage to the buckle. The staff were so friendly and helpful, it definitely makes you want to continue shopping with them.

Frequently Asked Questions About Saint Laurent