Ray-Ban

Reviews

• AM

  Amanda Monaco

  Oct 8, 2026
  1.0
  I had a horrible experience at Ray-Ban in the Prudential Center. I ordered glasses online and had them shipped to the store. When I picked them up from the store and opened them, the glasses were smudged/stretched out as if they had been used. The employees working agreed this was the case, and told me I could contact customer service to get it sorted out. After contacting customer service, I ended up sending the pair back in exchange for a new pair and they were supposed to change the shipping address to my apartment. I got a text from the delivery service at 7:30 PM the night of delivery, that they were dropped off to the front door of the Prudential Center - basically on the street. I realize this is not the stores fault, and instead a faulty Ray-Ban customer service agents fault for not actually changing the address to my apartment (he instead changed the address to a unit number inside the Pru that doesn't exist, and didn't address the box to Ray-Ban). However, I called the store to ask if they could please go receive the package outside so it doesn't get stolen, and they said no because he was the only worker, I guess he couldn't step away for 2 minutes. He said best he can do is leave a note for the morning. I went to the store the next day to see if my package made it there, and low and behold it had been stolen. The girl working was incredibly unhepful and told me I could go look around the Pru for the package myself. She was unwilling to help me at all or help me come up with any solutions, basically acting like she didn't care and that it wasn't her problem. At this point, I contacted customer service again and they told me they would not give my money back until I waited 48 hours and filled out the lost order form and waited 2 weeks for them to investigate and then wait for another new pair (third pair at this point). It had already been over a month since my original order and at this point I was so disgusted with my experience in and out of the store that I didn't even want the glasses anymore or to waste anymore time. I had to dispute it on my credit card to eventually get my $250 back since Ray-Ban wouldn't help me. All the employees in the store were incredibly insensitive to this whole situation, and didn't offer any help at all throughout the process. I'd avoid not only this store, but Ray-Ban as a whole moving forward.
• LR

  Lela Robinson

  Oct 6, 2026
  1.0
  Save your money. I really wanted to love my Ray-Ban Meta display glasses, but the reality has been frustrating. The concept is cool, but the actual experience feels like more technology to manage rather than technology that makes my life easier. Battery, connectivity, apps, band, troubleshooting… eventually the novelty wore off. I bought glasses, not another dependent child. 😂 For the price, I expected a seamless experience. Instead, I spend more time fighting with the technology than enjoying it. Cute? Yes. Futuristic? Sure. Worth it for me? Absolutely not.
• CL

  Candace Lambert

  Aug 31, 2026
  1.0
  Not for this store but for Rayban as a company… Long Review…My husband and I purchased Ray-Ban Meta glasses as gifts for each other, and BOTH pairs stopped charging. Mine were practically brand new, transitional, and had prescription lenses installed. The warranty/return process has been absolutely ridiculous. We opened two completely separate claims and were told to send both pairs back so replacements could be issued. After sending them in, we had to repeatedly follow up ourselves just to get updates. They issued a refund for my glasses back to my husband because he originally purchased them, but then sent him an email stating the refund was for HIS glasses—which was incorrect because I purchased his pair and his claim was still being processed. Two days ago, my husband finally received an email saying his replacement glasses had shipped. After I followed up AGAIN about my separate claim, Ray-Ban sent me the exact same tracking number they gave him for his replacement. How do two separate claims for two different pairs of glasses have the exact same tracking number? Trying to get help has been just as frustrating. You can’t simply go into a Ray-Ban store and have someone assist with the defective glasses or the return. I called customer service, they took my information and pulled up my claim, only to then tell me they were having system issues and couldn’t assist me. For glasses this expensive, the customer service and warranty process should be significantly better. I would honestly tell anyone considering Ray-Ban Meta glasses to save your money. They’re overrated, and if something goes wrong, getting a clear answer or actual assistance is unnecessarily difficult. Customers shouldn’t have to constantly chase a company for updates after returning defective products.
• BG

  B González

  Jul 28, 2026
  1.0
  The way that Rayban online and store are not connected is ridiculous. Why have a physicial store if your display glasses are the only ones you have, are scratched, and then when you wanna make an online exchange they are incapable of doing it because their systems dont work that way. Low quality glasses for prices, it was a gift so I was trying to honor the gift giver but not worth jt.
• MN

  Monique Tú Nguyen

  Jul 16, 2026
  1.0
  Went to check out glasses specifically to ensure fit, they were closed around 1pm and I figured they were at lunch but I walked around and waited for someone to return, still no show around 3pm. I went to the store next door to asked if it was closed down. What a waste of time. At least put a sign up of when you intend to return or if you’re closed for the day. Called later in the day to see if they were there if they were open so I can circle back before I left the area and their mailbox was full.