J.Crew

Reviews

• AA

  Alex

  Sep 13, 2026
  5.0
  The vibes in this store are SO GOOD. Hadley helped us to find a great suit and a few other items for our upcoming wedding. Customer service at this store was so so good, this is the way shopping in person should feel! Thank you!
• MH

  Mirit Hadas

  Sep 6, 2026
  1.0
  I had a terrible customer service experience at this store, specifically with a sales associate named Laurel. Laurel left me waiting in the fitting room twice and also lied instead of doing her job or taking accountability. The first time, she said she would bring a pair of 32 Petite jeans to my room. After waiting nearly 10 minutes with no sign of her, I had to get dressed and walk out to find her. Only after I asked what was happening did she finally bring the jeans over. The 32P was too small, so I asked if there was any denim in a 33 Petite. She checked her iPad and told me the brand doesn't make 33 Petite at all. She then said she wasn't sure they even had a regular size 33 in stock for me to try, to which I told her I had already seen size 33 on the floor earlier. She said she would go check and bring one. I went back inside the stall and waited for 15 minutes. Again, nobody showed up and nobody came to give me an update. I had to get dressed a second time and walk all the way to the registers, where she was talking to another associate. When I asked about the size 33, she acted surprised and told me she had checked and they had nothing in stock. That was simply a lie. I had literally seen size 33 regular pairs on the floor myself before entering the fitting room. When I called her out and told her that I had already seen them, and that if she forgot she should just be honest instead of lying about inventory, she was caught off guard and had nothing to say. If you forget about a customer, apologize. Leaving someone sitting in a fitting room waiting for 15 minutes and then lying to their face is unprofessional and unacceptable. On a brand level, it is also frustrating that J.Crew caps their Petite denim at size 32 while regular sizes go up to 37. Being mid-size doesn't mean you can't also be short, and having that size limitation paired with Laurel’s dishonest service made this a truly awful visit.
• KK

  Kevin

  Jul 16, 2026
  1.0
  Placed order 12 days ago, should have arrived already, but tracking shows it hasn't even shipped yet. Online customer service has not responded. Update: they refunded me and I reordered. This time they sent me the wrong order, I got someone else's order with their name on it. Now JCrew is demanding I drive to a UPS store and mail it back to get a refund, with no compensation for my time and gas. Absolutely disgraceful. I will never be ordering from them again.
• AG

  Anne Griffin

  Jun 28, 2026
  5.0
  First time visiting and the store was so beautiful. All of the employees were friendly and attentive. Our cashier, Grace, was so sweet and enthusiastic about our purchase. Clearly a professional! A wonderful experience and I look forward to returning.
• TO

  Tim Olsen

  Jun 2, 2026
  5.0
  Top-notch service by Sam. He helped me get a full outfit in my size. Thanks!

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