Located on 24 Winter Street in the heart of Downtown Crossing, TD Bank draws an immense amount of foot traffic. Surrounded by two million square feet of retail space, Boston’s Financial District, municipal buildings, Suffolk University and Emerson College, its location is its biggest asset. The MBTA’s Orange Line, Green Line, Red Line, and Silver Line all travel through Downtown Crossing—the Orange Line’s Downtown Crossing train station being the busiest in the MBTA system with over 25,000 boardings per day. Downtown Crossing’s residential population increased by 40% from 1990-2000, and is projected to keep rising. With a daytime population of 171,181, TD Bank at 24 Winter Street has no shortage of customers.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.