CHANEL

Reviews

• BB

  Buxey Bux

  Jul 26, 2026
  5.0
  I’ve had consistently wonderful experiences at the Chanel boutique inside Saks Fifth Avenue Boston. The team is always warm, welcoming, and professional, making every visit a pleasure. Although the boutique is relatively small, I continue to be impressed by the selection. They often have highly sought-after handbags and ready-to-wear pieces, and if something isn’t available, they’re incredibly efficient at sourcing it from another Chanel boutique. Jake deserves a very special shout-out. He is exceptionally resourceful, personable, and has an incredible eye for recommending pieces that fit my style perfectly. Whether I’m looking for something specific or simply browsing, I always leave feeling well taken care of. His product knowledge, professionalism, and genuine enthusiasm make every visit enjoyable. Jake also goes out of his way to make every visit special for both me and my four-year-old daughter. Thanks to those positive experiences, we now have a very young Chanel enthusiast who proudly received her first Chanel piece through Jake. If you’re visiting the Chanel boutique at Saks Boston, I highly recommend asking for Jake. He is a true asset to Chanel.
• AG

  Agnes G

  Jul 10, 2026
  1.0
  I went to this store a few weeks ago during the annual Chanel sale. I was visiting from CA. Yanling was helping me. I understand that I came at almost closing time but the way I was rushed to pick my glasses frames is beyond unacceptable for such a luxury brand with high reputation. I purchased 2 frames. They packed them and I took the bag as is back to CA. I have purchased from Chanel in Paris, and many other luxurious brands across the world and this is the very first time this happened to me. I never had to check the packages that the store nicely wrapped for me. I should have known from the other poor reviews here but when I opened one of the boxes (back in CA) I realized they put the WRONG ITEM! Mind you I asked the associate why the price was cheaper than I thought and she just said nonchalantly that I probably mixed up the prices. I tried calling the store and they never answered! @Billy Poppell the store manager, please train your associates properly to have good professional mannerisms and how they are accountable to provide good shopping experience for ALL customers.
• SS

  SOHO

  May 12, 2026
  5.0
  Always friendly and good inventory

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