Windsor

Reviews

• SS

  Saura

  Apr 14, 2026
  2.0
  I was in store last week shopping with my daughter for her prom accessories. We were helped by Brooke who was very funny and kind. She made us feel so welcome and never forgot to check in with us despite helping multiple people and we were in the store while it was really busy! However, when we went to check out, their manager was engaged in a very disappointing conversation with another woman of color. I heard the customer be called out of her name repeatedly, and threatened physically. It would be beneficial if the team were trained in de-escalation tactics, because this could’ve become dangerous for everyone involved and around. It seemed that multiple people attempted to step in and intervene and the manager wouldn’t allow it. Very disappointing to witness in an environment my child and I frequent.
• MH

  Muhja Hussein

  Apr 10, 2026
  1.0
  This used to be one of my favorite stores, but unfortunately, my recent experience was extremely disappointing. My sister and I visited to purchase dresses, and one item we considered was visibly dirty, so we were taking a moment to decide. During this time, the store manager was noticeably impatient and came across as rude and dismissive, repeatedly rushing us to make a decision. When I calmly asked why we were being rushed, she responded by refusing to assist us further and declined to complete our purchase. What made the situation even more concerning was that she told us to “go back where we came from” after hearing us speak Arabic. This was deeply offensive and unacceptable. Customer service, especially in a retail environment, should be respectful, patient, and professional. I hope management takes situations like this seriously and ensures that staff—especially those in leadership roles—are properly trained to treat all customers with dignity and respect.
• AJ

  amy johnson

  Mar 31, 2026
  2.0
  I had an absolutely frustrating experience at this store, and it was largely due to one particular employee. Her name was Rosy and she had curly hair. From the moment I approached them for help, they seemed completely uninterested and annoyed that I even asked a question. Their attitude was dismissive, and they barely made eye contact, as if helping customers was the last thing they wanted to do. When I tried to clarify something about a product, they gave vague, unhelpful answers and even sighed like I was wasting their time. It felt incredibly unprofessional and honestly uncomfortable. Customer service should at the very least involve basic courtesy, but that was clearly missing here. I left the store feeling irritated and undervalued as a customer. If this is the kind of service that’s tolerated, I won’t be returning anytime soon.
• JC

  Jasmine Cano

  Mar 28, 2026
  5.0
  Brooke was so helpful and kind. cute clothes and amazing service
• AS

  Ariel Sickles

  Apr 23, 2019
  4.0
  Has nice clothes

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