American Eagle & Aerie

Reviews

• MM

  Mallory Mitchell

  Sep 28, 2026
  5.0
  Kaitlyn was SOOO helpful in helping me find some jeans that I loved. She was helpful, attentive, and kind. Shopping for jeans is so difficult and she was so reassuring!!!!
• TK

  Tiffany K

  Sep 17, 2026
  2.0
  This was my 1st time at this store. I thought it was going to be a great experience as I was welcomed while walking in by a gentleman. I was making a return but was going to purchase more jeans as I liked the way they fit. While I was waiting on someone to come to the register 3 associates looked me dead in my eyes and no one acknowledged that I was waiting, said hi or said someone will help you shortly. I decided that I wouldn’t purchase from the store.
• MC

  Moriah Cameron

  Aug 5, 2026
  1.0
  Awful experience. I brought 6 items to their store to return, all in the same original packaging. I did not realize until I got home that they only refunded me for 5 items. After speaking to two horrible “managers”, Corey & Kelsey, who told me it was “not on their list of priorities” to locate my item - they finally reviewed camera footage and found that I did bring them 6 items for return. I finally got a call that they located my missing item, but that I had to come all the way back to the mall to scan my card for a refund. I’d wasted an hour on the phone trying to fix this when my item was missing and they totally dismissed me. I also spent a collective two hours driving to the mall those two visits. No apology. This store is a joke and their clerks (not worthy of being called managers) are awful at customer service and problem resolution
• MP

  Margi P

  Jul 21, 2026
  1.0
  Awful customer service, we are 3 peoples waiting outside of fitting rooms no one help us even there’s one lady with brown hair she looking at us still doesn’t helped us that attitude on her face ridiculous, this location employees are not friendly I would love to shop from outlet shops, at least they are welcoming you when you come in this people doesn’t care