JCPenney

Reviews

• RR

  Rosemary Robb

  May 19, 2026
  1.0
  I have been a JC Penney customer for years, have always enjoyed the Fayette Mall branch in Lexington Ky. I live an hour and a half away, so decided to treat myself to a day of shopping. The store is in TERRIBLE condition, messy, disorganized, merchandise left on the floor. Now, most of this is the fault of customers, ppl have little to no respect for the privilege of shopping there (& it IS a privilege, not a right, as legally it is considered private, & not public, property.) They do not have enough employees to keep up. Here are pictures from the shoe dept, the fitting rooms were much worse…The St John’s Bay dept looks like a bargain basement, as do many of the other apparel depts…I wish the public was more responsible, but I was wondering it might not be a bad idea to hire some high school students this summer part time to keep up with this, including the fitting rooms. As it stands now it would take 5 solid days of the store being completely shut down & closed to put it to rights, for you do not have enough employees to do it now. It’s a disgrace & I shan’t be returning any time soon, sadly, as I had always looked forward to it.
• CS

  Cassandra Scotland

  May 11, 2026
  5.0
  My favorite store
• RC

  Rebecca Campbell

  May 9, 2026
  1.0
  Not a single employee at the checkout desk or anywhere around. They all seemed to preoccupied with reorganizing the store. AGAIN. So we just left the things we wanted at the desk and LEFT. Terrible customer service! Also very difficult to maneuver a wheelchair. They put stuff way too close together!
• SS

  Sherry Shepherd

  Apr 17, 2026
  3.0
  I do not think you addressed the problem I am standing in your store wanting to buy items. Absolutely none in my size! I live at least 45 minutes from the closest JCPenny's but you want to charge me shipping to send the items I need to my house??? How is that fair that I should have to make another trip to another store 45 minutes away???
• LM

  L M

  Apr 9, 2026
  1.0
  Unfortunately for us, my fiancé bought my engagement ring at the jewelry counter at this store. When he went in to look at rings initially he planned to come in with me later to get it sized before purchasing. The woman at the counter urged him to make a purchase that day, assuring him that with JC Penney’s lifetime protection plan they could size it up to any size at all and that they would be able to do it instantly in store. I’m not sure why she lied to him, but obviously this is not true. After he proposed, the ring was too tight, so we took it in together for resizing. At this point we’re told that because of the style of the ring they may only be able to size it up a size or two, but she would put it in and they would try and that this process would take at least a month. We provided both our emails and phone numbers as contact points. What follows is dead silence from JC Penney. We get no confirmation, no updates whatsoever. Finally when we call them, we find out it’s been ready for weeks. Thanks for letting us know! There’s no apology from the store and of course they weren’t able to size it properly. Now we’re out several hundred dollars, and months into our engagement and I still don’t have a ring to wear. Stay away from JC Penny jewelry. You can’t trust the associates and the quality of service is abysmal.

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