Certified by American Eagle, Aerie, & OFFLINE • Sep 27, 2026
Monday10:00 AM - 8:00 PM
Tuesday10:00 AM - 8:00 PM
Wednesday10:00 AM - 8:00 PM
Thursday10:00 AM - 8:00 PM
Friday10:00 AM - 9:00 PM
Saturday10:00 AM - 9:00 PM
Sunday11:00 AM - 6:00 PM
Reviews
4.2
159 reviews
5 stars
89
4 stars
39
3 stars
18
2 stars
3
1 star
10
CC
Caneedham
Sep 1, 2026
1.0
I am writing to formally log a complaint regarding three separate incidents at your Offline/American Eagle location over the past two weeks. The lack of professionalism and customer service my daughter and I experienced was entirely unacceptable.
On our first visit, we were ignored for five minutes by multiple employees while waiting for a fitting room, forcing me to interrupt them to get help.
On our second visit, the employees standing behind us while checking out began openly gossiping and making derogatory comments about the clothes my daughter was wearing from another store in the mall.
Most recently, I had to deal with a major breakdown in your order system. Last night, store employees insisted an order of mine had been canceled, even though my app showed it was pending. While trying to resolve this, I observed five employees standing around who ignored me until I interrupted them for help. Today, I received a notification that the "canceled" order is suddenly ready for pickup.
When I contacted your customer service line, I was offered a meager 10% discount. This does not compensate for the multiple wasted trips, the poor inventory management, or the outright disrespectful treatment from your store staff.
I expect a higher standard from your brand. I look forward to hearing how you plan to address this staff behavior and properly resolve my order inconvenience.
JS
Joseph Shofner
Apr 25, 2026
3.0
Not that great a selection of khakis or tan jeans for men. Mostly just regular blue jeans
NF
Noell Fields
Apr 9, 2026
4.0
The shop was cute and service was great.
NC
Nova Chaney
Aug 13, 2025
5.0
Great customer service! I was actually able to try on my clothes. Great fit!
Frequently Asked Questions About American Eagle, Aerie, & OFFLINE
What type of products does American Eagle in Greenwood, IN offer?
American Eagle offers a wide range of products including women's and men's clothing, jeans, t-shirts, pants, shorts, tops, polos, shirts, sweaters, hoodies, outerwear, shoes, boots, sandals, accessories, and fragrance.
What are the operating hours for American Eagle in Greenwood Park Mall?
The store is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Where is the American Eagle store in Greenwood located?
It is located at 1251 US 31 North, inside Greenwood Park Mall, Greenwood, IN 46142, USA.
Does the American Eagle store offer in-store pickup or delivery options?
American Eagle provides in-store pickup and curbside pickup services, but does not offer traditional delivery services. Same-day delivery is available.
What payment options are accepted at American Eagle in Greenwood?
The store accepts several payment options including Afterpay, American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
What social media platforms can I follow for updates from American Eagle?
You can follow American Eagle on Facebook at AmericanEagleOutfittersGreenwoodIN, Instagram under the handle @americaneagle, and Twitter at @AEO.
Which popular nearby stores can I visit along with American Eagle in Greenwood Park Mall?
Nearby stores include AKIRA (women's clothing and shoe store), Charlotte Russe (women's clothing and designer clothing), Sephora (beauty and spa), Buckle (t-shirt and clothing store), and The Children's Place (children's clothing).
Are there dining options near the American Eagle store in Greenwood?
Yes, nearby dining options include Starbucks for coffee, The Cheesecake Factory for desserts, Dave & Buster's for sandwiches and entertainment, and Charleys Philly Steaks for cheesesteak sandwiches.
Can I find services related to healthcare or professional assistance near American Eagle?
Yes, Dr. Daniel Wendorff & Associates (optometrist) and KeyMe Locksmiths (professional locksmith services) are conveniently located nearby.
What other fashion accessory and clothing stores are close to American Eagle in Greenwood Park Mall?
Nearby fashion and accessory stores include COACH (leather goods), Windsor (formal wear), Lids (hat shop), Vans (shoe store), and White House-Black Market (clothing store).
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