Nordstrom Rack Vernon Hills

Reviews

• AE

  anna escobar

  Sep 27, 2026
  4.0
  Buenos productos, ofertas muy muy buenas.
• JC

  JANIE CHAMBERS

  Sep 16, 2026
  1.0
  Customer service is lacking basic professionalism. Stood by in checkout line and was not greeted but they make sure to talk about that credit card nobody wants. Bad attitude from the older female with dark hair. Should definitely go back into training. Customers don't have a clue of what you're going through so be more attentive, if you're having a bad day go to the back. Also there are 5 people at the checkout doing different things, the customers in front of you are priority. Put the hangers down and focus on customer until you have some down time. I usually prefer this location but unfortunately they are going downhill.
• CB

  Chrissy Barrera

  Jul 4, 2026
  3.0
  Too pricey
• CC

  chintot

  Jun 3, 2026
  4.0
  Came to check out the perfume cabinet. Pretty good selections lots of large bottles though. Some small bottles too. Versace, Carolina Hererra, to name a few. They close at 7pm on Sundays. We came just about when they were about to close and they kept announcing lol. We didn’t realize the time but would have love to browse around more.
• MM

  Mo Mo

  Jun 1, 2026
  1.0
  I visited this location to return an item which I bought one day before my 5 week business trip abroad. I was in such a hurry that I didn't notice that the pants were made out of polyester, which I abhor. The cashier told me I was beyond the 30 day return limit for a full refund, and then said "Rules are rules!" That rubbed me the wrong way immediately, but I politely asked her if there was an exception for customers for whom the 30 day return was a physical impossibility. She said no and handed me the gift card instead of crediting my credit card account. I don't like the overwhelming predominance of polyester at Nordstrom Rack, and I don't appreciate being treated like I'm shopping in a thrift store. Not five minutes after using up that gift card and the negative balance on my credit card from a previous return, I'm going to end my relationship with Nordstrom Rack and Nordstrom Rack's credit card permanently. There is something viciously greedy and off about Nordstrom's corporate culture despite the fact that most of their product is imported from Asia, and made out of polyester at 1/100th of its sale price. I'd rather pay more for natural fabrics like cotton and linen, and be treated with more traditional, respectful customer service.

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