Scheels

Reviews

• SP

  Shanoah Powers

  Sep 27, 2026
  5.0
  don’t know if you’ll see this, but I wanted to take a moment to share what an amazing experience we had at Scheels tonight! My fiancé had some issues with his crossbow last week, so we needed to purchase a new one. We bought one from Academy Sports in Springfield, but unfortunately, that one malfunctioned and turned into a pretty stressful situation for us. We ended up bringing the bow to Scheels, and Tyler and Kade were incredibly supportive, helpful, and reassuring throughout the whole situation. They immediately helped ease our stress and made what we expected to be a crappy evening so much better. We were eventually able to get everything figured out and get a refund from Academy, but honestly, Tyler and Kade made such a difference in our experience. We had some good laughs, and they were both so kind and easy to work with. Tyler also did a great job helping our buddy get his new bow set up in time for hunting season, and we really appreciated the time and effort he put into helping us. Tyler and Kade are awesome! They went above and beyond to make sure we were taken care of, and we left Scheels in a much better mood than when we walked in. 😂 I unfortunately didn’t catch their last names, but I really hope they can be recognized for the great work they do. Employees like them are what make a great experience and are a huge asset to your store. Thank you, Tyler and Kade, for turning a stressful situation into such a positive experience! We truly appreciate you both! ❤️🏹
• ZG

  Z G

  Sep 21, 2026
  1.0
  My family and I usually visit and purchase a lot of things very often, I think we've spent well over thousands of dollars within a nice 3 years. But sadly that has now came to an end as of the last couple times that we visited we have been racially profiled and verbally defined as untrustworthy and we were refused to be sold certain items that we ALWAYS buy from this company in Springfield Illinois. Needless to say the racism in this town has definitely increased in the last couple of years or maybe it was just always there just hidden. There are bad apples in all races and they come in all forms. But simply defining someone as untrustworthy because of how they dress or how they look or a hunch or gut feeling is ridiculous to me. I understand this maybe in your policy but simply making a conversation with your customer and getting little more context could help you decide smarter and possibly not lose out on future sales. There should be better protocol in place. oh wait! They are called background checks! And by NO means should someone make that decision simply based on their own PREJUDICE opinion.
• DH

  Donna Hall

  Sep 18, 2026
  4.0
  We stopped to charge. And of course do a little shopping! The grandpups need toys.
• KM

  Kevin M

  Sep 7, 2026
  5.0
  This store was awesome. Anything you could want for sports or outdoor activities. The staff was very friendly and helpful.
• JG

  JS HoldFast67 g

  Sep 3, 2026
  1.0
  Worst experience ever. I took my trolling motor in for repair in June of 2026. It is now September of 2026 and Scheels still has my trolling motor. I have given up on bass fishing for this year. I cannot get any information from Scheels. If this is how Scheels treats it's customers then go the extra miles to a Bass Pro shop. Very disappointed.

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