lululemon

Reviews

• LP

  Lola Podoksik

  Jul 29, 2026
  5.0
  I had such an amazing experience at this lululemon, and it's all thanks to Liz (Elizabeth)! My mom and I came in looking for a birthday gift for my dad, and Liz went above and beyond to help us. She spent so much time with us, helping us find the right sizes, checking the back for items, and making thoughtful recommendations to complete the look. We never felt rushed, and she made what could have been a stressful shopping trip feel easy and enjoyable. She was so genuinely kind and patient. She was incredibly knowledgeable about the products and took the time to answer all of our questions with such a positive attitude. It's rare to come across someone who is not only excellent at their job but also makes customers feel so valued and cared for. Liz truly provided one of the best retail experiences my mom and I have had in a long time. She is an incredible asset to the lululemon team, and because of her, we'll absolutely be returning to this location. Thank you again, Liz, for our shopping so enjoyable—you made our day!
• SS

  Sandy Silverman

  Jul 23, 2026
  5.0
  Nice store with pleasant helpful associates
• SL

  Samuel Lim

  Jul 13, 2026
  5.0
  Came in close to closing but Liz was more than helpful and even gave me extra care tips for my other Lululemon apparel! Definitely my go-to store from now on.
• KM

  Katie M.

  Jul 7, 2026
  5.0
  This store is wonderful! I had such a pleasant experience on 7/7/26 -- shout out to Mercedes for being super friendly, patient, and accommodating. Not only does Lululemon have great pieces but they also have great employees!! I've been a lover of Lulu for 10 years and experiences like this are what keeps me coming back.
• MK

  Maha Khan

  Jun 28, 2026
  1.0
  I had a very disappointing experience at the Old Orchard Lululemon location on June 27th around 7:40 PM. I came in to return a full-price set that I had repurchased after it went on sale two days later. I clearly explained that I was returning the original full-price purchase, not the sale purchase. Despite this, the first associate insisted—with complete confidence—that the items I brought were from the sale order and that the system uniquely identified them as such. She told me I would only receive store credit for the lower sale price and suggested I had brought the wrong items. She explained if I bring the original price items she’ll return them for me. I said I may have take the tag off already from the bra top and the associated state that it’s ok as long as it’s in new condition, which it was. But make it make sense, why can you assume the tags are of these two pieces anyway if the tags don’t matter?? Before leaving the mall, I double-checked my Lululemon app and confirmed I had brought the correct order. The receipt and order number matched my original full-price purchase exactly, so I returned to the store. A second associate initially made the exact same mistake and dismissed what I was trying to explain, even when I attempted to show the two separate orders in my app. She incorrectly assumed I was confused because of my healthcare discount, even though that had nothing to do with the issue I was raising. Ironically, after rescanning the exact same leggings without scanning the receipt, the system immediately pulled up the correct full-price amount. Nothing had changed except how she processed the transaction. At that point, instead of acknowledging the mistake or apologizing for the inconvenience, she abruptly handed me my receipt with an obvious attitude and dismissed me. What should have been a simple return turned into two separate interactions because neither associate took the time to actually listen. The store was not busy, several employees were standing around, yet I still left feeling like I had to prove my own purchase history to receive the refund I was entitled to. And not to mention that they don’t care for a person’s time. As someone who has spent a significant amount of money at Lululemon year after year, this experience was frustrating and far below the level of customer service I expect from the brand. This is why I try to shop online 95% of the time.

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