lululemon

Reviews

• VS

  Victoria Surma

  Apr 20, 2026
  3.0
  I have been a Lululemon member for years and after moving from Chicago, this location is closest to me. The experiences I have had here are sometimes a hit or miss to be honest. I have nothing but nice things to say about the staff, they are usually very kind and attentive. I have had a few problems with the hemming process at the OO Lulu recently. On the first occasion, I happened to be in the area and stopped in to check if my Daydrift pants were ready. I never got an email or call to stop in, and it was over two weeks since I requested the hemming. The pickup experience at that time was really bad, but yes, at least I got the pants hemmed and returned to me. The second instance, I requested my scuba Y2K wide leg pants to be hemmed. Again, I never received any notice that they were ready. I called the store and the manager helped me with finding them. Shout out to Mark, he was very nice on the phone and helped set up the pick up. But there seems to be a break in communication here, and I’m told it’s not only at this store or specific to me as a customer/ long time member. Lululemon, please fix this, many of your members are not happy. Thank you.
• NH

  Nino Hermes

  Apr 6, 2026
  1.0
  No reason to waste my time writing a full review. Similar experience to everyone else. Extremely rude manager. Corporate needs to wake up and have a conversation with her. Not everyone is a keyboard warrior just keep it up with your 1 star reviews.
• AC

  Anita Chabo

  Jan 28, 2026
  5.0
  Rachel and David were amazing! They both went out of their way to help make my shopping experience a very positive one. Rachel took her time to discuss trending colors and assisted me in selecting beautiful pieces. David finalized my purchase. Thank you both so much!
• MD

  Maria Diaz

  Dec 16, 2025
  5.0
  I love coming to this Lululemon. The staff is polite, and when I have questions, they’re very helpful. One salesperson went out of their way to help me figure out a product I bought years ago, that I couldn’t find. I wish I had been able to give them more information to make the process easier, but they didn’t give up, getting a manager involved who had been with the company longer. It took some creative questions and some imagination, but they figured it out. I live close by, making it my neighborhood Lululemon, but I’d gladly drive hours for this type of quality assistance. Not to mention the store is clean, well stocked, and relatively quiet and well controlled, even during the busiest of days.
• EE

  Entesar .E

  Dec 1, 2025
  1.0
  I had a disappointing experience at this store. I bought a wallet and tried to return it two days later in perfect condition, but the store manager refused to help even after I explained the situation. The customer service felt unhelpful and inflexible, and I left feeling frustrated. I expected better support from Lululemon.:(

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