Aerie

Reviews

• ZZ

  Z.K

  5 days ago
  1.0
  Came in the other day, and Mary J. was very rude. Her tone of voice and attitude were unwelcoming, rude, and straight-up disrespectful. She took what should have been a pleasant shopping trip and made it an uncomfortable experience because of the way she spoke to us. She practically made a scene, causing other customers to turn their heads. There's a respectful and polite way to communicate with customers, and unfortunately, that wasn't the case here. A little kindness and professionalism go a long way. Everyone else (besides Mary J.) was super pleasant and an amazing help to me!!
• MM

  maya

  May 4, 2026
  3.0
  Came in the other day and I was helped by a handful of nice girls who gave me the sizes and exact things I needed, no problem! But when I checked out the girl who helped me kept insisting I put in a phone number, and when I didn’t she rolled eyes at me and didn’t even bother replying when I said thank you have a good day. Not that big of a deal, but still made me feel weird. Majority of the staff seemed friendly, not sure what that girls problem was. 😊
• ER

  emily rose

  Feb 19, 2026
  1.0
  I’ve gone here twice to pick up an online order, and browse around. Manager made me wait 20 minutes because she “just got the shipment in” in an insane tone of voice. and instead of just finding my order. she continued to talk to her employees. I browsed around 30 minutes pass by and I ask an associate that I’m here to pick up an online order. She stares at me like I have 4 eyes she has no clue how to respond to me. Super weird interaction. Seems like they don’t train the employees. Manager has a crazy attitude and tone of voice and will make me wait on an order that has been confirmed as ready via email. Cuz she would rather talk to her employees for 30 mins in the middle of the store. Then they just throw the package in the aerie bag and hand it to u. Terrible customer service. Deer park location, way better experience, management and employees.
• SE

  Sylwia Engquist

  Aug 29, 2024
  1.0
  Horrendous experience. I recently had a frustrating experience with Aerie while trying to return a pair of pants purchased last Saturday that had a noticeable stain. When I went to return them, I encountered an associate named either Leslie or Lesley, who was rude and had poor customer service skills. Her obnoxious tone made it seem like I was trying to take money out of her pocket. She insisted that I could only exchange the pants because, according to her, their store “NEVER” puts items with defects on the floor, making it seem like a personal affront that I mentioned the stain. Despite the pants being 20% off, the exchange would have cost me nearly $2 more due to tax differences. I contacted Aerie’s customer service online, and they provided me with a discount and instructed me to return to the original location, as it was clear that the initial store was not properly informed about the refund policies. The online team confirmed that the reason given for denying the return was unacceptable, and provided compensation for such an experience. After following their advice, I returned to the original store, where I was able to process the return without any issues, even though the tags had been removed. The inconsistency in policy and the rude treatment I received were highly disappointing.
• N2

  NVP 20

  Jun 30, 2019
  5.0
  Maddie is the nicest sales help EVER! She took my size and helped me find the right style that I liked! She then had Victoria and Crystal help me by the fitting rooms! They were all incredibly helpful. Aerie in general has the best material and amazing quality!!