Sunglass Hut

Reviews

• AB

  Arely Botello

  3 days ago
  5.0
  I typically don’t write reviews, however I had such an amazing experience I had to share it. I walked in with no prior knowledge of sunglasses and what would be best suitable for me when I was approached by Edith. She is such a delight, practically my hype woman when trying sunglasses on but also very honest if it wasn’t suitable for my face. I purchased a beautiful pair of Ray Bans that I adore thanks to Edith!
• MM

  Marifer ME

  Jul 30, 2026
  3.0
  Service was okay, but the overall experience was disappointing. None of the employees asked if we needed help, and after purchasing two pairs of glasses, I realized one of them was the display pair. No one mentioned that I wasn’t receiving a new pair. I was also given the glasses in just the case—no box or packaging. Once I got outside, I noticed the lenses had smudges and marks that I couldn’t see in the dim lighting inside the store. I was in a rush and couldn’t go back, but it was frustrating. I spent over $450 on two pairs of glasses, so I expected to receive two brand-new pairs. Being given a display pair without any explanation was disappointing and left a bad impression.
• BC

  Brian Cruz

  Jul 10, 2026
  5.0
  The store manager, Chavela, one of the best customer enthusiasts out there! She knows her stuff and is very good at helping you choose a pair that you are going to love. She doesnt want just the quick sale, she wants long term loyal customers and trust. Shes awesome 🙏🏻💜
• SS

  Sabin Santosh

  Jun 21, 2026
  2.0
  I usually don’t write reviews, but this experience was disappointing enough that I felt I needed to share it. I visited the store to exchange a pair of Oakley glasses that cost about $220 for a less expensive pair of Ray-Bans that I preferred. When I arrived, an employee named Marcus saw me but didn’t greet me or ask if I needed assistance. I explained that I wanted to exchange my glasses and showed him a picture of the Ray-Ban model I was looking for. Throughout most of the interaction, Marcus barely spoke. He simply nodded, checked for the glasses, and handed them to me to try on. After deciding to take them, we went to the register to begin the exchange process. Even then, he still wasn’t communicating. I asked how much the glasses cost before the exchange was completed, but he didn’t answer and continued processing the transaction. Eventually, he told me that only $10 would be refunded to my card. When I asked for the price of the Ray-Bans, he said they were $197. I then showed him that the same model was listed online for $157. When I asked if the store could match the price, he seemed annoyed and asked if I wanted him to return and redo the transaction. I politely said yes and even apologized for taking up his time, despite the pricing issue not being my fault. The situation became even more frustrating when he initially said he could only offer store credit. Another employee stepped in and suggested issuing a check instead, which is what I ended up choosing. I understand that everyone has bad days, but customer service still matters. Whether a customer is purchasing an expensive item or trying to save money on a different model, they deserve basic communication and respect. I work in a customer-facing job myself, and I would never treat someone this way. The issue wasn’t the exchange itself—it was the lack of communication, professionalism, and courtesy throughout the entire process. Unfortunately, this experience left a very negative impression.
• LM

  Laura mineo

  Apr 29, 2026
  5.0
  The employees were very nice, and very helpful. I had a good time buying two pairs of sunglasses.

Frequently Asked Questions About Sunglass Hut