Nordstrom Oakbrook Center

Reviews

• JD

  Julian D

  3 days ago
  1.0
  Makes no sense buying shoes here Gotta wait for them for a fat minute and I knew what I wanted already just for them to tell me they don’t have a size that was on display
• AA

  adventurous

  4 days ago
  1.0
  Honestly, they need to train their new hires better and have a close eye on them. I've spent thousands of dollars at this Nordstrom's. I've bought clothes and shoes here. Well, one day, I came and got a shirt that I was planning to wear on my trip to Scandinavia. When folding my clothes to put in my luggage, I noticed that the new shirt I bought still had the security tag on it. I called and spoke with the manager Carolina about it and nothing was done. She said they could send the person out to remove it. When I asked if they could send someone before I leave for the airport, she said they could not. Such a bummer. Just a terrible experience. I really loved the shirt too and was hoping to wear it on my trip. I purchased a lot of other clothes from this location a few weeks prior for my trip as well. Not a great experience and how the situation was handled. Hopefully, they can do better going forward.
• AA

  Andrijana

  4 days ago
  5.0
  Huge thank you to Christy at Nordstrom for being so incredibly kind and helpful! She helped get my dress steamed in just 30 minutes and truly went above and beyond. The service at Nordstrom is always top-notch professional, welcoming, and reliable every single time. There’s a reason it’s one of the best stores out there. Thank you again, Christy, for making the experience so smooth and stress-free!
• RR

  Relly

  May 10, 2026
  1.0
  Sharing a deeply disappointing experience I recently had at Nordstrom during a return inquiry. Background The purpose of the visit was to ask whether anything could be done regarding a pair of Cole Haan shoes I purchased less than 30 days ago (April 12th) for a conference I attended. I wore them on day one and had to discontinue use of them due to significant discomfort, and I believed there may have been a defect, as there appeared to be something poking my foot or an issue with the fit. Before this, I took them to my neighborhood Rack, who instructed me to try taking them to Oak Brook. He explained that the shoes were worn and that he couldn't return them, which I understood. He encouraged me to take them to Oak Brook, as they have more discretion, and I purchased them there. I will also be attaching a photo of the shoes for reference. With that in mind, prior to coming into the store, I called Oak Brook and explained the situation over the phone. I was told to bring the shoes in so they could be looked at in person. Because of that conversation, I understood going into the store that there was a possibility the request might ultimately be denied, and I was fully prepared for that. I did not walk into the store demanding a refund. I simply came in respectfully asking whether there were any available options. I would have been open to an exchange, store credit, or any other reasonable alternative. While in the OakBrook Store The associate assisting me was extremely kind and professional throughout the interaction. He wore a black shirt, possibly blue jeans, and had short dark hair that came slightly down toward his temples. He listened, looked up my purchase, and explained that because the shoes were worn, he would have to consult a manager. He told me, “Let me see what I can do,” before walking over to consult with a manager for approval. As the associate explained that I believed there was something wrong with the shoe, the manager loudly exclaimed, “Oh well,” within earshot of several other customers and me in the return area, before ultimately declining the request. Unfortunately, I did not obtain the manager’s name because I was honestly caught off guard and embarrassed by the interaction. The return area was busy, with multiple customers nearby making returns and exchanges of their own purchases. Hearing the manager respond in that way, loudly enough for others around me to hear, felt incredibly embarrassing and demeaning. I briefly contemplated asking to speak directly with the manager or escalating the comment "oh well" but ultimately decided against it because I did not want the situation reframed as me being upset over a denied return. The core issue was never the answer being “no" rather the unnecessary attitude and commentary that accompanied it. A professional response such as, “Unfortunately, we are unable to accommodate this request due to policy,” would have been completely understandable and appropriate. A manager sets the tone for both the customer and the employee. In this case, the associate appeared to do the right thing by respectfully asking for guidance, yet the response from leadership was dismissive and unprofessional. I understand that retail environments can be busy and stressful and that policies may evolve. I respect that completely. However, what should never change is the expectation that customers are treated with professionalism and dignity when making a respectful inquiry. I request that someone contact me regarding this experience and confirm that this manager is coached on the interaction. My intent is not to be punitive, but I do believe this should be addressed. No customer should leave a store feeling humiliated, and no employee should be put in the position of having to navigate that kind of dismissive response from leadership in front of a customer. Marie
• JM

  Josie M

  Apr 26, 2026
  1.0
  Not only have I been looked at in various DISCRIMINATE ways by employees EVERY time i have gone to this Nordstrom, but today was especially disgusting. My mother was told an absolutely abhorrent and distasteful comment by an employee. This nordstrom employs prejudice and racist individuals who feel comfortable enough to either say very hurtful or threatening comments, and as someone who has been in retail that is UNACCEPTABLE. I am exhausted of the telling stares and side comments that are whispered within the faculty, this needs to end NOW. Not once have I been offered help the way other customers have been, and I know exactly why. My mother has been profiled in such a discriminating, and hateful way that she should never visit this location AGAIN. She is a LOTAL customer who has spent thousands of dollars at this location/brand, is a cardmember, and loves their product and for them to do this is VILE. This is every Nordstrom in the city, and outside the city, to be completely honest, Something needs to change IMMEDIATELY. This whole mall acts the same way, if you are a person of color STAY AWAY STAY AWAY STAY AWAY!!!!!!

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