Nordstrom Oakbrook Center

Reviews

• LZ

  Loredana Zaharia

  4 days ago
  5.0
  I have no words to express how great experience I had shopping in women department for new clothes. I was helped by Chris ( she is a personal stylist) who she herself was the great experience. Since I gained weight and can really see on my 5 feet figure was really hard to find clothes that will advantage my body, and I used to go to stores and get very frustrating the first few minutes because overwhelming amount of merchandise. So when I was about to leave Nordstrom I cross path with Chris and her being a personal stylist for so many years approached me so professional and offered to help. I was never helped at that level by any personal stylist before. She picked a few things for me that I would never pick. And Surprisingly I loved all the items They looked wonderful. Made me feel beautiful, went great with my body shape and I was so happy. Finally, I left a store happy like never before. If you are in my situation and need guidance buying clothes I recommend go see Chris.
• AC

  Adriana Cruz

  Aug 30, 2026
  5.0
  Nina in women’s fragrances Level 2 did a tremendously great job. I am not from Illinois but am leaving with a smile on my face for a scent that was difficult to find in stock in store. Would suggest anyone to contact her directly for a smooth and simple transaction.
• SS

  Silber Surfer

  Aug 21, 2026
  1.0
  Honestly, I’m extremely disappointed with my experience at Nordstrom in Oak Brook. My boyfriend recently bought me a beautiful purse for my birthday, but I ultimately decided to return it. We went to the return counter, where Barbara, who told us she was the only manager, helped us. My boyfriend had used my mother’s Nordstrom email for the purchase, and we had the receipt with us. Before processing the return, we specifically asked whether the refund would go back to the card he originally used to purchase the purse. Barbara explained that it would either go back to the card registered to the Nordstrom account or be issued as store credit. Based on that explanation, I asked her to put the refund on the card registered to the account, assuming I could get the money back from my mom. Immediately afterward, I called my mom, and she told me that she did not have any card registered with Nordstrom. We returned to the counter and explained the situation to Barbara. I was understandably upset because we were suddenly missing nearly $200, and I asked if she could get another manager to help us resolve the issue. She responded, “I am the manager.” I was also disappointed by the way we were treated throughout the interaction. There were several assumptions made about the purchase, including disbelief that my boyfriend had bought the purse rather than my mother. When we returned to address what appeared to be a significant mistake involving nearly $200, I expected to be treated with patience and respect. We were eventually told that Barbara could not show us the card associated with the account. We explained again that the card number the refund was sent to did not belong to my mother or to any account we were aware of. Her response was simply to come back in three days to see whether the refund had appeared on a card. I recognize that I was frustrated and that I spoke loudly when I realized we were potentially missing $200. I also regret cutting in front of the line in my attempt to resolve the issue, although the customers waiting actually told us to go ahead. We ultimately stepped aside because we felt bad keeping everyone waiting. What is most frustrating is that we left without a resolution and were told to wait several days for money to potentially appear on a card that, as far as we know, does not exist. I am disappointed in myself for letting my frustration escalate, but I am even more disappointed by how this situation was handled. I have always associated Nordstrom with excellent customer service, which is why this experience was particularly frustrating. At this point, I am left feeling that I am out nearly $200 because of a return process that was not clearly explained to me. I hope Nordstrom will look into what happened, clarify where my refund was sent, and address how this situation was handled. Unfortunately, because of this experience and the way we were treated, I am very disappointed in Nordstrom Oak Brook and will seriously reconsider shopping there in the future.
• SM

  Steven Moore

  Aug 19, 2026
  1.0
  The manager in the men’s department was incredibly dismissive and unprofessional. I purchased two pairs of the same Peter Millar pants and had them altered. When I picked them up two weeks later, one pair was extremely wrinkled and appeared damaged. The attached photo was taken immediately after I opened the garment bag. Before attempting to iron them myself, I researched the issue because I did not want to cause further damage. The condition appeared consistent with fabric that had been pressed at too high a temperature, so I brought them back to the store. The first few employees I spoke with were pleasant and took my concern seriously. They suggested that it might simply be the nature of the material and initially discussed replacing the pants. I was only trying to understand why two pairs of the same pants would look completely different. If this fabric simply does not hold a clean, pressed appearance, I could accept that and choose a different pair. When the manager became involved, however, the conversation changed completely. He had no interest in listening, examining the difference between the two pairs, or explaining the issue. He repeatedly said, “What do you want? All pants wrinkle.” Of course pants wrinkle, but these were brand-new, professionally altered, freshly pressed, and had never been worn. I was not looking for a free item or trying to take advantage of the store. I had just spent thousands of dollars there on pants, sport coats, and shirts. I simply wanted a reasonable explanation and help selecting a different pair if these pants were not suitable for the clean, pressed appearance I wanted. The problem was not merely the pants it was the manager’s dismissive attitude toward a legitimate concern from a customer who had just made a substantial purchase. As long as he is managing that department, I will not shop there again. Follow up, to managers response The review already explains the situation in detail. The manager showed no interest in understanding or addressing my concern. Instead, he dismissed the issue and treated me like an idiot for even raising it. The entire interaction was embarrassing and completely unacceptable. I did not leave a negative review because I wanted an apology or invitation to return go thru this event again. I will never interact with him again. Unless that manager is leaving, which I assume is not going to happen, I have no interest in coming back. I chalked up the $200 dollar pants as a loss. Which are still wrinkled and garbage. Consider me a lost customer.
• DS

  Daniel Styrczula

  Aug 17, 2026
  1.0
  I had a very disappointing experience with the men’s shoe department at Nordstrom. I waited 15–20 minutes before anyone came over to assist me, even though I was clearly looking for help. The men working in the department did not seem interested in helping. When someone finally assisted me, I was told that the shoes I wanted were not in stock and would need to be ordered. Unfortunately, the order was placed for the wrong shoes by the associate. Overall, the lack of customer service, the long wait for assistance, and the mistake with my order made this a very frustrating experience. I expected much better service from Nordstrom and hope the store takes this feedback seriously.

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