Nordstrom Oakbrook Center

Reviews

• KP

  Kenya Pettigrew

  2 days ago
  5.0
  Too often, people only take the time to leave reviews when they've had a negative experience. Exceptional customer service deserves just as much recognition, and that's exactly why I wanted to share my experience at Nordstrom Oakbrook. Today, I received truly top-notch service from the moment I walked in. Every sales associate in women’s athletic department and shoes, greeted me with a genuine smile, patience, and positive energy. I never felt rushed, and everyone was friendly, attentive, and eager to help. It's becoming increasingly rare to experience this level of customer service, which made today's visit especially memorable. Thank you to the entire staff for creating such a welcoming and enjoyable shopping experience. Your professionalism and kindness did not go unnoticed. I look forward to shopping here again!
• DC

  Daniel de la cruz

  3 days ago
  5.0
  I was helped by humble man, Super friendly, very helpful. Give me some awesome suggestions to make the woman in my life. Happy. If you want to treat yourself or anyone else, come ask for Mr, Long i womans shoes 💙
• SD

  Salomėja Drazdauskaitė

  Jul 16, 2026
  1.0
  We went to check out baby strollers to Nordstrom Oak Brook location and the older blonde lady who speaks with an accent tried to lie in all the possible ways saying that she didn’t have the battery for Cybex Egazelle S stroller which was our main purpose. After checking out the stroller for half an hour, the battery somehow appeared but wasn’t charged. I almost had to beg her to change the battery and show us how the stroller works. We had to wait 10+ min and she did charge it. When showing it she constantly was trying to express her opinion how the stroller was not worth buying. She was no help, rude and it happened twice. We ended up getting the stroller and it’s the best purchase we got for our baby
• JW

  Jean Warren

  Jul 15, 2026
  5.0
  One of my favorite high end stores! Beautifully merched and decorated, designer boutiques, and prestige beauty counters with an expansive selection!
• PP

  Pierre Deering (Pierre)

  Jul 13, 2026
  1.0
  It’s a shame how customer service has really slid at this store. There is not enough staff to keep up with customers. I put back $700 of merchandise that I intended to buy today simply out of principle it was a 10 minute wait and it seemed like the cashiers were overwhelmed with complex systems. Corporate needs to fix issues like this this store used to be a great place to shop and now I won’t come back because I’m not going to have to wait over 20 minutes to simply check out. Unacceptable.

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