gorjana

Reviews

• MB

  M B

  Aug 28, 2026
  5.0
  The gals at this store were friendly and so helpful! I was looking for several gifts and the sales associate was very patient and made sure to ask plenty of questions so that I was able to select the perfect item for each person. I hope my friends love their gifts and I can’t wait to come back to shop for myself!
• VV

  V

  Aug 26, 2026
  1.0
  felt unwelcome. there were three customers including myself but the sales person was taking care and talking to the other two more and when they left, she still didn’t ask me anything or welcome me until I asked her about her prices and jewelry. Not that great to know she was judging me based on if I would purchase or not. Jewelry is really lack luster and not great quality either, feels like it will break easily. Will take my money somewhere else.
• EB

  E B

  Aug 14, 2026
  1.0
  I’m giving this location a bad review because, although I’ve purchased jewelry here several times, the staff have consistently been unwelcoming and unfriendly. I purchased a gold necklace that eventually tarnished despite taking proper care of it, including removing it before showering and swimming. When I visited the Oakbrook location to ask if they offered cleaning services, the response was very rude and I was simply told to use the cloth that came with the necklace. A few weeks later, I visited the Gorjana location in downtown Naperville, where the staff were much more welcoming and helpful. I was planning to purchase a similar necklace as a replacement because I loved my original one. When the employee noticed the tarnished necklace, she offered to replace it with a brand-new one free of charge. I was surprised, especially after the response I received at the Oakbrook location, since I assumed the same policies would apply. Overall, the difference in customer service was disappointing, and I would not recommend or purchase from the Oakbrook location again.
• KK

  kelly krawisz

  Aug 13, 2026
  5.0
  Love the jewelry but staff was soooo rude and not friendly at all . They looked mad to be working there
• MG

  Miles Guillen

  Aug 12, 2026
  5.0
  Had a great experience yesterday! Popped in the store in an attempt to get my girlfriend something nice, and I’m not a big jewelry shopper. The staff welcomed me in with smiles and were very knowledgeable guides. Got the perfect necklace for the lady thanks to their help :) definitely going back for future gifts