David Yurman

Reviews

• TV

  TRACY VANCE

  Sep 26, 2026
  2.0
  Just left the location and not one sales associate spoke to me or assisted me. I came in to have my bracelets cleaned and look at other pieces, yet no one took the time to say hello or anything. The security guard was more pleasant! I even gave the sales associates time to check on me as I walked around the counters to look around. By the time I made it to the last counter, still no hello or assistance from a sales associate. It’s unfortunate because I have never purchased anything from this location, but I will not be returning. I will forever visit and shop at Neiman Marcus for all my DY needs.
• AL

  A Lee

  Sep 5, 2026
  1.0
  Extremely Disappointing Service. My husband has been a loyal David Yurman customer for many years having purchased gifts of David Yurman necklaces, earrings, and bracelets with many of those purchases made at the Oakbrook Neiman Marcus and recently also at the newer David Yurman store in Oakbrook. We have been happy customers and valued the brand. Recently, he brought a David Yurman necklace to the Oakbrook store after it suddenly broke following many years of use. Rather than making an effort to help a longtime customer, the necklace was simply returned to him unrepaired because the logo had worn down and could no longer be read and verified as a DY brand. We explained that we had made numerous purchases from David Yurman and that a recent purchase could easily be verified. Stefany told us that the manager would call us the following day. That call never came. No follow-up. No explanation. No effort to resolve the issue. My husband took the necklace to Orlando’s Jewelry Repair in Oakbrook Terrace. They repaired it the same day, cleaned and polished it, and returned it looking as good as new—for $20. (Showing the picture of the newly fixed necklace with the pendant attached) . David Yurman lost the goodwill of longtime customers over a $20 repair. This wasn’t about expecting a free repair or special treatment. It was about expecting a luxury brand to show some basic appreciation for loyal customers and make a reasonable effort to help. Instead, we were dismissed—and then the promised follow-up never happened. Luxury isn’t just about the jewelry. It’s about the experience, the service, and how you treat customers when they need you. David Yurman Oakbrook failed on all three. After this experience, we will think twice before making another David Yurman purchase.
• AD

  ANNA DOUGHERTY

  Aug 30, 2026
  2.0
  I came into the boutique on a Sunday, it wasn’t super busy but there were a good amount of customers, as I walked in I was greeted by Alex, whom I’ve worked with before, and the security at the door. I walked and looked around for about 5 minutes before Alex came up to me and asked if I needed anything, I said no, nothing had caught my eye. Alex has always been wonderful and I highly recommend him, after I declined his help he helped another customer. After another 5 minutes a few pieces caught my eye, and I saw a sales associate free but each time I started to go up to her she would walk away. Whatever. She finally came up to herself and introduced herself as Halia, I was very upfront about what I was doing, I was just looking for a 21st birthday gift because my mom had requested I start looking a few months early so I had enough time to make up my mind. I told her I wasn’t here to purchase anything, just to try on a few pieces. She was acting like I was inconveniencing her, at her job, and looking down her nose at me like a piece of gum on the bottom of her shoe. I get it I work retail as well and work on commission, but her attitude and the way I was treated was way beyond unprofessional. Halia was quite passive aggressive and hostile ESPECIALLY after I asked if she could clean my jewelry, which I purchased from this boutique. Honestly, I couldn’t wait to get out of there as soon as she came back with my jewelry. In the future I will most definitely not be working with Halia in store, Alex only, or I’ll just be ordering online. Super disappointed in the service received and I feel very strongly that a conversation needs to be had with the boutique staff and how they treat ALL customers.
• RJ

  Roshni Joshi

  Aug 30, 2026
  1.0
  I bought a bracelet online and went into the store to exchange it. Waited for 20 mins. Similar to other shoppers, people who came after me were attended to. Just super frustrating - if I didn’t have to exchange and was there for a new purchase, I would have left
• CC

  Cote Services (CCS)

  Aug 15, 2026
  5.0
  Hi. I just had to leave a note. We went to DY Oakbrook IL today for the first time. My husband surprised me with a bracelet and added a pair of earrings. We got to work with an employee named Stefany Padilla. It was a perfect match. She was kind, knowledgeable and so sweet. It is our wedding anniversary and she congratulated us, told us to come back for champagne after we ate. I was a little nervous, as not all experiences are the best. But thanks to Stefany. I already have a wish list building and can't wait to add to my set! She will be our person there permanently! I am looking forward to the store event in October, our next reason to buy or visit! Your brand is well demonstrated with team members like her.

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