Aerie

Reviews

• SG

  Stephanie Gonzalez

  Apr 23, 2026
  1.0
  WORST CUSTOMER SERVICE EVER. Someone was able to pick up my online order fraudulently. The store manager and district manager conducted an investigation and had no solution to the problem even though there had been acknowledgment of possible fraud being committed. The lack of empathy and insincere response was only further exacerbated when the customer service number provided was to a completely unrelated hotline. A simple purchase turned into a disaster and nightmare to have corrected. I will never spend my money at any American Eagle or Aerie location again.
• IR

  Isabella Ricchetti

  Feb 23, 2026
  1.0
  Idk I think it was the manager but that lady needs to go😭 I was treated so weirdly by her at check out she acted so entitled it was insane and looked at me crazy when I said I don’t want a credit card by them! Like girl. Customer service is TERRIBLE! Such a nice store though! But they need new staff asap that was ridiculous!
• MB

  Marilyn B

  Jan 26, 2026
  1.0
  Very unimpressed with my recent experience a few days ago..I used to come to this location all the time, I hadn’t been in probably over a year bc I moved but I WILL NEVER GO BACK. vibe was unsettling from the beginning just got stared at when walking in, no hi nothing. The girls were just talking. I asked for a fitting room they had an attitude. I went to check out & I overheard the other girl call her “Alma” could be wrong but she needs to be talked to about basic politeness. No smile nothing. Apparently she is a manager of some sort? Idk how. Aerie do better.
• MF

  Mackayla Fugitt

  Aug 4, 2025
  1.0
  Tried to use my DSW employee discount (they are partner stores) had my ID and my employee numbers (which is all they need) but was told they can’t accept that because I don’t have my “employee card”, offered to show my employee account on my phone but was denied. So my friend who is also an employee went to use hers instead and just purchase everything instead but she was denied because “she can’t purchase items not for her” even though she had all of her employee stuff like they wanted. We were told I would have to purchase at full price. We left the clothes on the counter and left. (It was 4 pairs of leggings) Will not be returning to this Aerie ever again, coming from an employee of AEO/Designer brands
• MC

  milly c

  Jul 24, 2025
  1.0
  I recently visited this store and was extremely disappointed with the level of customer service. It was nearly impossible to find a staff member when I needed assistance. When I finally managed to get someone's attention, they seemed more interested in their personal conversations than helping me. Asking for help was met with a rude look, which was incredibly off-putting. To make matters worse, a staff member walked into the fitting room while I was changing! This was a shocking invasion of privacy and completely unacceptable. I will not be returning to this store.