lululemon

Reviews

• DH

  Daniel Hernandez

  1 day ago
  1.0
  I was really excited about making a purchase at this store, but unfortunately, the customer service was disappointing. The store was completely empty, yet I was not greeted or acknowledged by any employees. After selecting an item, I waited in line with my item in hand, ready to check out, while employees remained near the fitting rooms and continued to overlook me. After realizing that no one was making an effort to assist me, I placed my item back and left. What made the experience even more disappointing was that I said “thank you” as I was leaving, and I was still completely ignored. It was frustrating to walk away from a purchase I had genuinely been looking forward to because of the lack of basic customer service. I understand that employees may have other responsibilities, but a simple greeting, acknowledgment, or response when a customer speaks to you goes a long way. Unfortunately, this experience left me with a negative impression of the store, and I hope management takes this feedback into consideration.
• RN

  Rob Nato

  Jun 4, 2026
  5.0
  I frequent this location because I work nearby, and every visit is a great experience. Brandon is consistently helpful, knowledgeable, and professional. He always provides valuable insight into the current Lululemon lineup and takes the time to answer questions without ever being pushy. His exceptional customer service and positive attitude are a big reason I enjoy shopping at this store. Brandon is a tremendous asset to the team and deserves recognition for the outstanding experience he provides.
• CJ

  Cleo Jayce

  Jun 2, 2026
  5.0
  I had such a wonderful experience at Lululemon today thanks to Mari and Joel! They were both incredibly kind, attentive, and knowledgeable, and made shopping so enjoyable. They helped me put together the most beautiful white workout outfit and took the time to find pieces that fit perfectly and made me feel confident. Their customer service was exceptional from start to finish, and you can tell they genuinely care about helping customers find exactly what they’re looking for. Thank you, Mari and Joel, for making my visit such a great experience—I absolutely love my new outfit and can’t wait to wear it! 🤍
• LS

  Lindsey Sullivan

  Jul 8, 2025
  1.0
  This store has the worst customer service.
• AP

  Atort Photography

  Feb 19, 2025
  1.0
  I had a pair of sweatpants that I purchased there was an issue with the fabric wearing out that I noticed after I purchased them. It was obvious there was something going on And called and spoke to someone and they said to come in and they would happily exchange them. I drove over 30 minutes to get to the store to have them tell me that they wouldn't do it or honor what an employee told me earlier that day completely wasting my time and energy. I went to another location and they apologized for the Geneva location and happily swapped them out for me. I was about to spend $500 on a bunch of stuff that I needed for a trip and inexperienced young manager on the one yard line and doesn't understand customer satisfaction in a retail store. Avoid that store go to Naperville would be my suggestion. 🕉️