DSW Designer Shoe Warehouse

Reviews

• KO

  Katherine Ogrodny

  Aug 16, 2026
  1.0
  I recently had a very disappointing experience at this DSW location and felt it was important to share. My nephew tried on rain boots with the help of a staff member. They didn’t have his exact size, so we went with a pair that was only slightly tighter. We purchased them and left. After trying them on again once we got to the car and later at the farm, we realized they wouldn’t go back on properly due to the structure of his feet and his vision disability (he needs assistance putting shoes on). He had only walked a short distance in them. When I returned to the store hoping to exchange them, the same associate who had originally helped us said they could be returned or exchanged. Moments later, the manager overruled that decision and said no return or exchange was possible because the tag had been removed and boots have been worn. This back-and-forth was frustrating and left me feeling like the store was unwilling to work with a customer in a genuine situation. Separately, my nephew accidentally left his original shoes near the kids’ boot section. When I called right away to ask if they had been found, the employee I spoke with was unhelpful and dismissive. She told me the shoes had been placed in a donation box. I explained that I needed them back and asked if they could check, but the response felt cold and uninterested. She took my name and number but offered little reassurance. Lost items left by customers (especially children’s shoes) should not immediately go into a donation box. Overall, the lack of flexibility, the inconsistent answers, and the poor phone customer service left a very bad impression. I’ve had positive experiences at other DSW locations where staff were helpful and understanding, but I will not be returning to this particular store.
• AA

  Amy

  Aug 3, 2026
  5.0
  My new favorite DSW. Store is clean and cashier was friendly. Even offered to use the reward I didn’t know I had. My only complaint is the clearance shoes are all missing lids for the boxes.
• MF

  Mike Fleck

  Jul 6, 2026
  5.0
  Manager on duty was excellent . Sales must be booming due to Essiana and her team!
• PK

  Pam Kombrink

  May 13, 2026
  5.0
  Excellent selection, love the sale racks!, pricing is good.
• MG

  Marlon Giron

  Apr 21, 2026
  1.0
  Firstly, I would like to thank DSW and the associate who assisted us for ultimately providing a refund for the defective shoes. That resolution is appreciated. However, the overall experience could have been handled more effectively. Based on the messaging on the DSW website, it created the expectation that returning a defective product would be a straightforward process, essentially “bring it in and we will make it right.” Unfortunately, that was not our experience. When I brought in my child’s shoes, I encountered some resistance. The Velcro stopped functioning after approximately three months of use, rendering the shoes unwearable as they would not stay on. I was informed that DSW’s policy is to stand behind its products for only 60 days, with anything beyond that not covered. This was both surprising and disappointing, as it was not clearly communicated at the time of purchase. The shoes were purchased in November, and my daughter wore them for about three months. She rotated between other pairs, so they were not heavily used, approximately 50 wears in total. For children’s footwear to fail within that timeframe seems unreasonable. While I understand that policies must be followed, and I did not wish to escalate the situation, I was told an exception would be made in this case. I appreciate the associate’s willingness to assist. However, it felt as though considerable effort was required to resolve what appeared to be a clear product defect. There was also some disagreement regarding the condition of the shoes, despite them not showing significant wear. Although the matter was ultimately resolved, the process left me feeling dissatisfied. As a returning customer who has made multiple purchases for family and friends, and even bought a replacement pair during that same week, I did not feel valued. Clear communication of return policies is essential. If items are not covered beyond 60 days, that should be explicitly stated, rather than creating a different expectation online and then revising it during the in-store experience or framing resolutions as exceptions. Additionally, I was informed that DSW operates as a third party seller and was advised to contact New Balance directly. I had already done so and was directed back to DSW, which added unnecessary confusion to the process. Most importantly, children’s shoes should reasonably last longer than three months. Even within the constraints of store policy, there should be consideration when a product fails prematurely. Based on this experience, I am unlikely to return to DSW.

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