American Eagle

Reviews

• DS

  Durdina Stankovic

  May 19, 2026
  5.0
  Juliana is a very professional, kind, and helpful employee. I was looking for a specific pair of jeans in a long size and unfortunately they were out of stock. Instead of just sending me away, she kindly offered to write down my phone number and size so she could contact me if they get a return or restock. Great customer service and such a thoughtful attitude — truly appreciated her help!
• BG

  Barb G

  Apr 16, 2026
  5.0
  Amazing service! will come again
• RS

  raegan smutt

  Apr 11, 2026
  5.0
  Went in to get jeans for my daughter transitioning out of kids clothes to adults. The girls working were so knowledgeable and helpful and we left with 2 pairs and some shorts. We will be back!
• NN

  Neli Nikolov

  Jan 16, 2026
  1.0
  Terrible customer service. I recently purchased two sweaters from this location. I got home for my daughter to try one and see that it was too big. I purchased two more sweaters online, as the store did not have the correct size. I went back to the store to return the bigger item, as it obviously was no longer needed. The clerk and manager very condescendingly refused to return the item. They can clearly see it was never worn and it was in perfect condition. I’d like to point out that I don’t know if when I purchased the sweater it had a tag or not. When I pointed this out to the manager, she said that if they had a sweater without a tag, they would put one on from the store - So obviously, this is not a new occurrence. They gave me the 1- 800 customer service phone number and told me to call them. I did so while I was in the store and was on hold for over 35 minutes to be told that a manager couldn’t be reached and someone will get back to me within 3 business days. Needless to say, that never happened. I again called customer service yesterday, and after another very lengthy conversation, there was no resolution. Today I received an email from Olivia C. telling me their return policy and not considering the special situation. After my reply I received another e-mail from Lindsay W, with the same response. The only thing I could think of is the sales tag was ripped off when my child tried on the item. Not at the store or corporate was willing to look at the special circumstance and accommodate a new customer, which they have now lost. It’s very unfortunate that this new location cares so little to build their customer base. The staff is rude and condescending. I will not be returning.
• SS

  Society Member Number Sixteen

  Sep 12, 2021
  5.0
  My girl likes this place. Employees have been nice to me

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