Sunglass Hut

Reviews

• MR

  M R

  Sep 18, 2026
  5.0
  Brittney did a fantastic job helping me out this morning with my new glasses. Very honest with the fit and assistance. Incredibly happy with the purchase in a sea of options!
• PO

  Percy Oliver

  Aug 22, 2026
  1.0
  I normally don’t leave bad reviews, but this experience was extremely frustrating. I purchased a pair of Meta glasses for around $500 and also paid an additional $60 for the warranty. After having issues with the glasses and going through troubleshooting, I came back to the store expecting the issue to be resolved. Instead, I was told they couldn’t process my refund normally because I didn’t have a physical card. The problem is, I never had a physical card because my bank only provided me with a digital card. I was also told that my purchase was made with a card ending in numbers that I don’t even recognize or have, which made the whole situation even more confusing. Then, because they didn’t have the same model available, I was told I would have to pay an additional $30 for another pair, even though I had already paid $60 for the warranty. I was also offered a store gift card as an alternative. Why would I want a gift card to a store where I just spent $500 on a product that didn’t work and then had trouble getting the issue resolved? I understand that stores have policies, but after spending this much money and purchasing an additional warranty, I expected much better customer service and a straightforward resolution. Instead, I left feeling like I was being charged more money just to fix a problem with a product that was already defective. Very disappointed with how this was handled. I hope management takes a serious look at how situations like this are handled because customers who spend hundreds of dollars and purchase warranties should not be left feeling like they’re the ones being inconvenienced.
• JL

  James Levy

  Jul 28, 2026
  1.0
  Could not be more disappointed with my experience here. Went in to get lenses replaced on my sunglasses. Aileen (manager) evaluated the frames and deemed them acceptable so that new lenses could be ordered. Said would be at the store in a week. Two weeks passed and no call - so I called them. Lenses had been shipped but never arrived. They were reordered. A week later got a call to come back in. The guy helping me and changing the lenses could not remove one of the screws as it was stripped. Said he would send me to another eyeglass place in the building that could handle this but they were closed. So instead he suggested I come back the next day and speak to the manager - Aileen. So I did. She didn't really even attempt to remove the screw and replace the second lens. Was quite dismissive. "It's stripped - nothing I can do." (And wasn't the inspection of the frames part of the evaluation as to whether the lenses could be replaced in tie first place?) She suggested I go to LensCrafters. With no guarantee. She said the place in the building g her employee recommended would t do it. (Had I known that the day before I wouldn't have even come back to this Sunglass Hut!) I had her put the one old lens that had been replaced back in and got a refund. Absolutely no ownership here - three trips to the store. Will not be back. Will buy sunglasses elsewhere from now on.
• SL

  Sean Lawless

  Jul 21, 2026
  5.0
  The team, especially the manager, at this location were very welcoming and gave me honest feedback when I was picking out new sunglasses. I have been to this location before and have had positive experiences as well. I will be back!
• HN

  Hiva Nasiri

  May 18, 2026
  5.0
  Just got my AI glasses. The store manager, the lady, was very friendly and knowledgeable. I strongly suggest having a conversation with her if you have any decision to make between glasses. I enjoyed my conversation while clearing my mind of what I needed as the glasses did not have what I wanted all in one so I had to compromise.