Madewell

Reviews

• AB

  Amolrada Bussabong

  Jun 16, 2026
  1.0
  Bad and rude customer service. Today, my friend and I stopped by the store and were casually browsing. My friend asked a female staff member (wearing a white T-shirt with a green cardigan) for help checking the size of a pair of pants, but she refused to assist and offered no help at all. My friend eventually had to find the size herself before deciding to try it on. At the same time, I was about to purchase a pair of baggy denim shorts, but then I noticed the same staff member making rude facial expressions and rolling her eyes behind my friend’s back. That immediately made me uncomfortable and changed my mind about buying anything from this store. The overall atmosphere felt awkward and unwelcoming, which was very disappointing because it was completely different from the customer service experience I’ve had at your downtown and West Loop locations. I hope this feedback helps improve the customer experience moving forward.
• SK

  Sarah Kruger

  Mar 16, 2026
  1.0
  The Asian manager is the worst horrible service. Madewell needs to replace all their managers. Hire new people. Probably don’t make their sales due to managers like her.
• CJ

  Chris James

  Mar 16, 2026
  2.0
  I went here to return an item I bought online which was made with very cheap cotton and was piling and threadbare after only two wears. They wouldn't accept the return, just a "it's not eligible" without any follow up questions. I went online and explained the situation and they accepted the return and sent me a shipping label. I asked if I could drop it off in the store and the online support said "no, they won't accept it". What the heck is going on here? These aren't franchises, are they? This kind of two-tiered support punishes less sophisticated customers. It's essentially a tax on the shy and the elderly.
• SA

  Sarah Allen

  Feb 3, 2026
  5.0
  I came in for a pair of jeans, and Emalyn and Sofia went above and beyond to help me. They looked up my previous order because I loved one of the pair and bought the other pair, but it didn't work out as well. They spent a lot of time with me to help me pick a pair of jeans that fit well and that I loved. They really went on a jean journey with me and will definitely be back!
• CH

  Caroline Hughes

  Jan 31, 2026
  1.0
  I called and the manager was extremely rude the way she answered. Madewell needs to change management, especially at this store.

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