Charles Tyrwhitt

Reviews

• SS

  Sheldon Seepersad

  Aug 8, 2026
  5.0
  I had such a pleasant experience here. I needed some dress shirts for work, but they didn’t have my size in store. I was advised that I could try to get them custom tailored elsewhere for a faster turnaround, but the tailoring prices elsewhere just felt unreasonable. I came back to the store, and I was helped by Shavonne. I had interacted with her on my first visit, and we had a great chat about our opinions on the Odyssey. Shavonne was so attentive, she helped recommend me different shirts that would offer me enough variety while still staying within the color palette I was looking for. She was also really kind and patient in handling the exchanges, having the shirts ordered straight to my home instead, already altered. It was the best customer sales interaction I’ve had within the past 3 years. Because of her helpful tips, I decided to grab an extra 4 pairs of shirts - not pushy, just good recommendations. Overall, would highly recommend the store. Warm, helpful staff, great quality of clothing, and an easy returns/exchange process. Thank you!
• MF

  Michael Fox

  Jul 29, 2026
  5.0
  Walked into the new store on Michigan Ave and was instantly greeted by one of the team members, Gabriel. I'd originally planned to buy 1 shirt but ended up leaving with 4 shirts and a pair of pants. Gabriel did not try to upsell me at all, but he made me aware of the different sales they have going on, and how I can best mix + match my wardrobe. I thoroughly appreciated his advice and demeanor, and will happily return to this store in the future!
• AF

  Asad Ahmed Faisal

  Jul 23, 2026
  5.0
  MATT AND SHAY MADE MY DAY. They waited 20 mins more after closing just to help me out. AND MATCHED THE PRICE WHICH I SAW ONLINE. I got 3 shirts right away. Best customer service I have ever seen.
• DL

  David Lycan

  Jul 18, 2026
  5.0
  A terrific shop offering hands on attention without being pushy, coupled with the opportunity to try clothing to ensure proper fit, I doubt I'll buy shirts from another boutique again!
• TT

  Tony Trunzo

  Jul 11, 2026
  2.0
  Charles Tyrwhitt came highly recommended by a trusted friend, so our disappointing experience was unexpected. During our initial visit, the staff were prompt and helped me find the shirt style and color I wanted. Because even the ultra‑slim fit was too loose on my frame, I needed the cuffs shortened and the torso taken in. We were explicitly assured that while the cuffs would be altered at the warehouse, any additional tailoring could be measured and completed onsite once the shirt arrived. When I returned to pick up the shirt, I was simply handed a package and sent on my way. I asked to try it on, which seemed to confuse the staff, though they eventually helped me unpack it and locate a fitting room. As expected, the cuffs were correct, but the torso still needed to be taken in. At that point I was told that no one could assist with further alterations, recommend a tailor, or even pin the shirt. For a business that presents itself as a men’s dress shop, that lack of basic tailoring support is extremely unusual and frankly unacceptable. Had the staff been upfront about their limitations, I wouldn’t have wasted my time or money. Unfortunately, we won’t be returning. I genuinely like the shirt and the style, but the service fell well below expectations.