CHANEL

Reviews

• HX

  Huan Xu

  Aug 17, 2026
  1.0
  8/16/2026 I had a very disappointing experience at the Chanel boutique on Oak Street in Chicago The sales associate I worked with was extremely unhelpful and had a very poor attitude. I asked about several bags, including the Chanel 25 Mini, and was simply told that they were not available, without any effort to check or offer alternatives. I eventually decided to purchase a Chanel 22 Mini. However, while I was in the process of paying, I saw another sales associate bring out the exact Chanel 25 Mini that I had specifically asked about and show it to another customer. I immediately asked my sales associate why I had been told it was unavailable. His response was that the bag had “just arrived.” I understand that inventory can change quickly, and I would have completely understood if the bag had genuinely just arrived. What upset me was the lack of communication and the way I was treated as a customer. A simple explanation or a little more effort would have made a huge difference. I still completed my purchase, but the experience left me very disappointed. For a luxury brand like Chanel, I expected much better customer service and communication.
• NS

  Nicole S

  Jul 20, 2026
  5.0
  I feel that many of the bad reviews for this location are based on people not understanding how a Chanel boutique works. You will get quicker and better service if you have an appointment. They try to have one on one customer to salesperson for better service and a better shopping experience. It doesn’t have to do with how you are dressed. I do know how it works. However I had a jewelry repair which they don’t take appointments for. I went earlier on a Monday prepared to wait in line, fortunately there wasn’t one. I was in a basic sundress and no designer labels. The entire staff could not have been nicer. While waiting for Miguel (so lovely) I was offered to sit or browse. I did both. I was offered assistance if I had any questions. There was no pressure to shop at all. I was offered water and had some friendly chit chat before Miguel took care of me. I was greeted warmly and had a nice “ goodbye, have a great day” from the staff. To me, being treated so well when I was not there to make a purchase shows professionalism and a good staff. I would absolutely recommend this location.
• MX

  M X

  Jun 5, 2026
  5.0
  I think it was a mistake for Chanel to have given up its space at the iconic Drake’s Hotel. However, its relocation to Oak Street afforded it a lot more space for offerings to the Midwest clientele. And for the Chicago tourism crowd. I have visited the new shop several times since its relocation. No matter what you will always find something at Chanel Chicago, now. I think the Midwest clientele was starved for lots more special fashion pieces. Although I believe the store isn’t necessarily iconic, it has followed through on the fashion offerings. Don’t be too serious either. It’s Chanel. Have fun and buy what you like if you have the coin. Life is short and only once. Dress like today is your last day and Chanel is the only place open. Chanel Chicago is the Chanel you go to because you want to be free and fun and sporty. A la glam.
• JC

  Johnny Chang

  May 25, 2026
  1.0
  Karyth has a terrible attitude toward customers. The store's service has been awful for a long time.
• GV

  Ghost Vapors

  Apr 19, 2026
  1.0
  I came in to purchase a Chanel 25 bag the big size which I did successfully purchase, but while shopping in there, the experience was not good. I wasn’t offered any water coffee anything. The sales associate and the staff were rude when I approached one person to ask him if I can get a sales associate or if he can help me out, he aggressively responded. Oh, I only work in the fine jewelry section. You’re gonna have to wait. It seemed to me that they only treat people nice when you look like you got money. And I don’t dress to impress, I dress to be comfortable while walking around Chicago, they judged me the second I walked in. The overall experience was not nice. I did not feel like I was fully taken care of, even after I got a sales associate, they just seemed like I was wasting their time and they were dissatisfied with me and my wife ? but at the end, I am satisfied with my purchase. I would definitely not recommend coming here. Try a different channel.

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