Aerie

Reviews

• NM

  Nevaeh Murray

  Jan 20, 2026
  2.0
  I usually love shopping at Aerie for underwear, but this location has consistently poor customer service. The employees are often rude and seem uninterested in helping customers. During my last visit, one employee was folding underwear and didn’t even acknowledge me while I was trying to shop — I had to stand right beside her and move stacks just to look at items. On top of that, I overheard staff having an unprofessional conversation on the floor about going to the back and coordinating breaks, including telling a coworker they’d have to “come back” because someone’s break was at 1. It didn’t feel welcoming at all. I like the brand, but this store needs major improvement in customer service.
• AW

  Alexandra Wilegus

  Jun 14, 2020
  1.0
  Visited the store for the first time today and probably will not be going back. Spent over 20 minutes in the store browsing and was ignored by every staff member while they greeted all the other customers and asked them if everything was okay. They made it a point to come up to customers who came in after me and help them yet just watched me from across the store. The only time I was even acknowledged was when I was leaving by someone who was counting people in the store. The entire environment made me very uncomfortable and they made an effort to avoid me when I would try to approach them.
• SB

  Skyler Banbury

  Nov 21, 2018
  5.0
  Lots of help if you need it

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