Now open in a new location - DSW Designer Shoe Warehouse

Reviews

• SA

  scott Anthony

  1 day ago
  5.0
  Wide variety to choose from, decent prices. Air conditioning and friendly staff. Great place to shop.
• LM

  Laura Mendoza

  Jul 4, 2026
  5.0
  Beautiful styles, good prices, friendly service
• JA

  jackenson antoine

  Jun 18, 2026
  5.0
  Shot out to Noel , Julie, Julia . 3 wonderful and strong women . They help unload the truck so fast with their hands even if the store doesn’t have a dock door . For the people responsible please send a truck with lift gate next time
• KK

  k

  Apr 24, 2026
  5.0
  they always have the cutest shoes here and the best deals! nicole helped me at the register and she was so professional, kind, and helpful! highly recommend this dsw!
• DM

  Dyana Merida

  Apr 20, 2026
  1.0
  Review for DSW Designer Shoe Warehouse (Algonquin) Rating: ★☆☆☆☆ I had an incredibly disappointing and unprofessional encounter at this location today. I attempted to return a pair of Nike slides that I had purchased just yesterday from the McHenry store because they left red marks on my son’s feet after only five minutes of wear around the house. When I approached the register, the associate, Cerena, refused the return, claiming the shoes were "too damaged" to resell. When I explained the situation and pointed out that I had the receipt from less than 24 hours ago, she responded with a completely uncalled-for personal jab, saying, “Your house must be pretty rough if this is what they look like after five minutes.” I was shocked by the blatant disrespect. It is not an associate's place to make judgmental comments about a customer’s home. To make matters worse, after I insisted on the return, she told me she would process it but claimed I would be put on a "permanent list" of people who return damaged goods. While I eventually got the exchange handled, the experience was hovering on harassment. Using intimidation tactics and insults is no way to treat loyal customers. I’ll be taking my business back to the McHenry location or elsewhere from now on. Management seriously needs to address the conduct of the staff at this branch.