J.Crew Factory

Reviews

• SC

  Samantha Coulson

  Oct 22, 2023
  1.0
  Went in today to return an order for my fiancé that did not fit properly (I purchased it without him present to try on). I came in wearing sweat pants and a KC Chiefs sweatshirt without makeup on because I only needed to run this one errand today. I was completely judged by my attire/ appearance . Regardless of the fact that I have been a local customer who has the money to purchase their clothes. Note- I had bought these clothes for engagment photos and as a couple we had spent over $500 on attire. When I showed up the store a sales associate “greeted me” by saying “Do you have a return? (In a rude tone). I said yes. She asked me where my receipts was and when I bought the purchase two weeks prior they told me that they had switched to online receipts and if I wanted to return, it would be in their system. I told her this and she got mad, shoved her tablet in my face and made me type in my own email. While I was doing that, she said “you really don’t have a receipt”, to which I replied, “let me look in my email but they said you would have it.” I found the email. Then she proceeded to ask me if the clothes had been worn (they had not been and had every single tag (sticker tags and plastic tag tags on them). She finally got me refunded and when I asked if I could have a receipt, she refused to print one for me, even though she had just badgered me for not having a physical receipt. Note- I got one in my email. This sales attendant was a middle aged women with short brown hair and glasses. She needs customer service training ASAP. Regardless of how a customer dresses or if they have makeup on, they should be treated like a human being. In the future, I will take my business to other stores who treat all customers with respect.
• MR

  Michelle Rodriguez

  Mar 6, 2023
  5.0
  Walk in and frim the start had excellent customer service. Was help and found what I needed it.
• JB

  Jeremy Bates

  Dec 10, 2022
  5.0
  Saved over $100 plus

Frequently Asked Questions About J.Crew Factory