This profile is uncertified and using publicly sourced data
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Business Details
About
Video Arcade
Gotcha offers over a dozen machines, some with multiple stations, where customers may play for a chance to win prizes, including plushies, giant stuffed characters, rubber duckies, blind box toys, and more. Gotcha features a selection of Treasure Alliance, Blind Box Station, Flowery Bear, and Showtime claw machines rewarding successful players with a variety of prizes from popular brands including LABUBU, Pokémon, Sunny Angels, Sanrio, including Hello Kitty, and more.
Location
Gotcha - Windward Mall
46-056 Kamehameha Hwy Spc #H06, Kaneohe, HI
96744, United States
Hours
Monday10:00 AM - 9:00 PM
Tuesday10:00 AM - 9:00 PM
Wednesday10:00 AM - 9:00 PM
Thursday10:00 AM - 9:00 PM
Friday10:00 AM - 9:00 PM
Saturday10:00 AM - 9:00 PM
Sunday10:00 AM - 6:00 PM
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.