Hulakai Surf and Paddle – Ali‘i Drive is your go-to surf shop in Kailua-Kona, Hawaii, offering premium surfboards, stand-up paddleboards (SUPs), watersports gear, and our exclusive Watermen Clothing line, featuring rash guards, hats, and performance wear. Explore our unique Custom Hat Bar to create your own personalized hats, perfect for repping Hawaii’s ocean lifestyle. Located along scenic Ali‘i Drive, we provide high-quality products and expert advice to help you enjoy Hawaii’s watersports culture. While rentals are not available at this location, our Waikoloa store offers SUP and surfboard rentals, lessons, and guided tours. Locally owned and operated, Hulakai is proud to serve the Big Island community.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.